Overall Ratings & Reviews Holiday Inn Express & Suites MUNCIE, an IHG Hotel

The staff is just the best. It’s in a good, newer side of town. Hotel is older but clean and meets my expectations. I will stay again.

I liked the shampoo, soap and lotion in the bathroom. The toilet paper was thin. There were no USB ports. The breakfast seemed limited. I wasn't voluntarily told where any amenities were such as the workout room or snack area, etc. Otherwise, the room served its purpose and seemed clean.

Our first room had a broken toilet and cracked tiles in the bathroom, and no headboards on the beds but otherwise seemed clean. The a/c was also very noisy. Once we reported the broken toilet they moved us to a different room which seemed to be in better condition but the morning we left, we found food wrappers behind the chair and under the bed, along with several of a pervious customer’s dirty socks. I reported that to the person at the front desk and they apologized. In fairness they were clearly transitioning from a Holiday Inn to the new ownership so that may have been a contributing factor.

The key cards did not work all weekend and it wasn’t just my room but multiple rooms. I was very disappointed in everything.

Old hotel. Dark hallways that have an odor to them. Room was not as advertised.

Friendly front desk & helpful

Good

All went well

Room was dirty and had hand marks all over the head board.

Great property.

The staff was excellent. They were all very nice and helpful. When we first went into our room, it smelled very strong of bleach. It was so overpowering that we had to open the window and leave the room. Once we came back several hours later, the smell had gone away. Then in the morning we went to breakfast and the coffee maker was broken, the juice machine was broken, the pancake machine was not working and the bottle water in the fridge was all warm. The food selection was very limited and was not being filled in a timely manner. The eating area is also very small. When we went back up to our room after breakfast, our key had been deactivated so we were locked out of our room. We then had to go back down to the front desk and have the key reactivated. The room seemed outdated and the carpet was very worn, broken tiles in the bathroom, holes in the wall that need repaired. Overall, the facility really needs some major updating and repairs. We believe this facility was not worth the $215 we had to pay for 1 night. I would not recommend this hotel unless you're in a desperate situation.

Everything was just right the staff was wonderful

Great place to stay if you are visiting BSU.

The front desk staff was super nice.

Very friendly staff. Recommended great place to eat.

staff was rude

Stayed for one night, Tues-wed. Ok stay, nothing outstanding.Pet friendly, need to show pet at check in, make sure the animal size follows policy. Did not get free breakfast had to leave early.

Elevators and floors were wet…frequently…a bit of safety concern for others. Kids and families very loud on 3rd floor… screaming & swearing. Staff at desk and breakfast very friendly and hard working! We are a ball state family so will be visiting periodically there.

We found cockroaches in our room

The beds are do comfortable. Very cozy hotel 😊