Overall Ratings & Reviews Four Points by Sheraton Omaha Midtown

Made a reservation here through Hotels.com. Got there to check in and they said that the 3rd party had cancelled our reservation. Contacted Hotels.com, and they denied that. We were left without a room, which we had documentation from Four Points stating that we had a reservation, including a reservation number, and I had already checked in using the Marriott app. I have been a member of Marriott for a long time, and I will be rethinking this, as they have not taken any responsibility in helping fix this situation.

Customer service was fantastic

Average. Nothing terrible, but nothing great either.

The room was ok. Spacious but musty and seeing hair on the shower walls is never pleasant. Biggest problem was the coffee maker in the room. They do not have the right pods for the machine, so we were forced to go down every morning and get it from the lobby. When we asked the front desk the response was blunt, “That’s all we have.” Also, 2 elevators but only one of them works. ps. it is NOT walkable to anything. Should have researched more.

Was conveniently located to our show

1 night stay for medical appointment. Kind staff, clean room, great location, affordable. Will stay again.

Great place 10/10

Safe area!

We ended up here after another hotel overbooked. We were grateful to even get a room. It was clean. Staff was nice.

Decent basic hotel. Staff were friendly, though our room wasn't cleaned every day. Beds were very comfortable but the aircon wasn't very good and the bathrooms were "US hotel basic" Pricing during the Berkshire Hathaway annual meeting weekend was good compared to comparable hotels

Firstly i will say that the rooms were clean. But the rest of the hotel was awful. The smell in all the common areas (lobby, hallways, elevator, etc) was horrible. It smelled like a mixture of ciggarrette smoke and a dirty cat box throughout the whole building. The staff didnt really seem to care at all. The wifi didnt work and neither did the TV in the room. The only thing this place had going for it was that the room was decently clean. I have stayed at many Sheraton hotels and never had one be so dirty and unkempt. Im sure omaha has many better and cheaper hotels to stay at

It appears that at one time, this was a stylish and grand hotel. It appears that it has fallen into disuse and needs extensive updating. I was there on a Friday night and there were maybe a dozen cars in the parking lot. Location is good. Neighborhood seems safe. The exercise room was excellent.

Nice hotel. Perfect for overnight

Our visit was very accomodating. Staff was very friendly. Room was perfect and comfortable. Thank you so much!!

I tried to cancel this and it wouldnt let me and I had even bought insurance

So many issues, from clogged sink to noisy highway to closing breakfast down early… misrepresented exterior & interior photos - overpriced for VERY LOW STANDARDS!

Great stay for our family. The breakfast was wonderful!

The young lady that was assisting with breakfast service the weekend that I was staying there was rude.

Dining options. Usually you have to wait for service.

Comfortable beds and amazing pillows! I requested an accessible room and got one which was great and on 1st floor. Room was clean and had everything needed for a nights stay. I wouldn't pick it again just because of location, and would prefer something closer to I80 and not downtown, but that is just my personal preference. Otherwise, friendly staff and lovely hotel.