Could not check in, Hotel was on fire! Had to find another hotel.

This hotel was so disgusting that our family made the decision to leave our stay after one day even though we knew we would be losing money for the days we had already paid for. The room smelt like wet dogs, the bedding was filthy, the hallways were litered with trash. The shower was so bad we refused to shower while here. And, the pool area looked almost abandoned with no cleaning of the pool or patio area. I would not recommend anyone staying here.

Friendly and helpful staff. The room was clean but outdated and the bathroom smelled like humidity (shower curtain).

This property is disgusting. Nobody notified me that the property would be under construction. The exterior is Tyvek, boarded up windows, chipped paint. The inside is worse. The air in the room is mildewy. The toilet hadn't been cleaned in ages and was so disgusting, everything was dirty. There was mold on the bathroom ceiling. Obvious HVAC issues. When I brought up the cleanliness of the room to the front desk manager, she didn't care and was unwilling to help me. She told me the head of housekeeping was gone for the night and nobody could clean the room until the following day. She wouldn't even take my name or room number. She refused to give a refund, and I disputed it with Expedia and was refunded one of two nights. We didn't stay there. We couldn't. Don't waste your money. Spring a little more and go down the street to Cambria.

Great stay

The hotel was being remodeled and it definitely needed updating! Bathrooms outdated and floors cracked, tub cracked and old. Smelly rooms. The hotel should have closed down or closed the floors they were renovating. Definitely wouldn’t have stayed here if we saw the condition it was in.

Bathroom was in desperate need of repair!

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The staff is awesome and friendly and helpful. They are undergoing renovations so it wouldn't be fair to say it wasn't clean, it was, but there were a few things that I hope they include as the reno continues. The tub was worn and chipped. The bathroom door didn't close all the way. The controls for the AC didn't work. (The room was cool thankfully but we were unable to adjust it), phone is broken and all of the easily accessible outlets (at the bases of the lamps) were too loose to grip the plugs so had to move the nightstand to get an outlet to charge my phone. The TV remote was useless, all you could do was scan up and down, the guide button and channel numbers didn't work, it was weird. The pool was nice and clean, plenty of towels and a small outdoor area with some shade. Only 3 of the 8 or 9 jets in the spa were working. Breakfast was surprisingly good, lots of hot and cold choices and the coffee is amazing. Oh, the beds are super clean and comfortable. Overall for me I'd give it a 7 out of 10, but they'll be even better with the full renovation. 😁

Accommodations were atrocious. Cobwebs - peeling paint on the ceiling - refrigerator compressor loud enought to wake me up at night. Peeling lamination on furniture. Broken and cracked tile in bathroom. Sheets not changed. Peeling wallpaper. Heater vent rusted. Have pictures to back up these allegations. At over $200 a night this was a disaster.We belong to the Holiday Inn club was told to contact jennifer.cosentino@stayatchoice.com have not contacted her yet. Very disappointed in IHG Brand at this point. We don't very often complain but this was absurd.

Read the comments regarding their big renovation. Mold on the ceilings, getting locked out of room requiring the staff to reprogram Our keys 6 times in 3 days! Free Breakfast was great, staff were kind and friendly! Pool was great for the grandkids! Downside construction staff sitting near the entrance doors smoking and swearing! Over all stay OK! IHG didn’t plan very well consider the occupancy was high because July is a big vacation week! I checked the IHG WEBSITE and they had no vacancies at this Holiday inn! I had to book at EXPEDIA.com

We liked the convenient location to North Conway and Storyland, which was the reason for our stay. It was clean and the staff were friendly and helpful. Downside was lack of quiet. We were on the first floor and could hear lots of running and footsteps above us. Also, the breakfast area is small for the number of guests. We got there at opening, so we were fine, but many guests were waiting for a table to open up.

Terrible experience

Construction going on. We finally got a room after 3 other attempts. Someone was in room 1 and 3. Room 2 was not made up, dirty!

I've stayed here before in years past. It is convenient and does the job. However this hotel is in desperate need of renovation and cosmetic repair. Paint chipped off the wall, water stains on the ceiling. Old carpet that is stained. There are several options for accommodation in the area, so I'm surprised that they have not cleaned up their hotel to compete as there is a LOT of competition in the area. The staff was amazing and friendly, and made us feel at home.

Wonderful room and breakfast!

I could see they were work on some renovations. Breakfast was good and the staff were very friendly and kept the breakfast area clean.

Location

I am so disappointed the hotel was under renovation which was not mentioned anywhere. We stayed on the third floor which there was dust everywhere which i am highly allergic to. The air conditioning was not working which it was super hot o. the third floor. I went to use the phone to call front desk which didn’t work there wasn’t even a cord attached. Then i used my phone to call the front desk I called for over an hour and no one answered. There were no light bulbs in the light in my room and it smelt like gas on the first floor as well. I asked to speak to a manager twice and still a day and 1/2 later have not heard from anyone I will be calling corporate on Tuesday. My sister stayed on the first floor and there was moldy food in her refrigerator along with other things wrong as well.

Everyone was super nice but there was mold in the room and hair was found in the shower. On our last night we found a bug on the bed.