Overall Ratings & Reviews Courtyard by Marriott Milpitas Silicon Valley

It was easily one of the best stays I’ve had at a hotel! The staff were so considerate and kind. They helped me every step of the way and answered every question with honesty and respect! They even guided me to my room, promptly answered the phone, and provided all necessities on every cleaning! Thank you so much for making my birthday celebration special with decorations and lovely gifts!

I enjoyed my stay and everything was good but I had booked this specific hotel because of the jacuzzi which I desperately needed from a rough work week and it was being renovated along with the indoor pool. If I wanted to use a pool I had to go to another hotel next door and use theirs which was outside. It was just a let down. Aside from that I had no complaints.

The hotel is clean and staffs are very friendly. Cafe breakfast food are decent and tasty. My favorite was the breakfast sandwich. My only complain is the bed. They are not that comfy.

The positives: It is very clean. The little cafe thing was cool. The location is convenient (being next to a mall was better than I expected) and the employees were nice. That said, I reserved a room for 5 and input ages. It was clear that I had 2 adults and 3 teenagers in one room. We get to the room and there are 2 queen size beds and a chair. The room is somewhat small. Thats it. So, I asked the front desk where the 5th person goes and she said, "Well, we have rollaways beds but we aren't allowed to give you one. I don't know why it says there is room for 5 in the website." Luckily, we always bring a cot because my kids hate sharing beds. So, we were okay. However, we then were only given 3 towels each day - even after we talked to them about it and said there were 5 people in our room. This and the fact that the pool was closed (which was one of the reasons we chose this hotel) were kind of frustrating. But the served our purpose, so I guess it was fine.

The staff made my stay at this hotel. The person at the front desk was so nice.

Great hotel! Will stay here again!

Excellant

Excellent

There was remodeling of the facility- so the front entrance was closed. The room assigmenton in the second floor was towards the end of a long hallway- very difficult to carry luggage, the outside entrance to our room was quite a distance. Outside, around the hotel, there were transients and a homeless encampment at the end of the parking area, we didn't see any security. Were concern about our safety and also about our vehicle. The room was clean except the restroom floor was dirty. The eating facility had limited menu and the prices were very high. The place had few guest considering is a very large facility. The staff was friendly, but seen that we are seniors, they should it assigned us a more convenient room location. We have stayed in Marriot hotels nd this one is comes short of the others.

Safe

Clean, quite, near to shopping mall.

The stay was marred because we found a man on the balcony doing repairs in the morning , while the drapes were open and my husband was naked. This is not acceptable . They had some renovations going on but then should have not assigned the room to us. I complained when we were checking out. She shared that our privacy shouldn’t have been compromised.

Quiet and clean

It was nice stay clean.

The shower would not drain. We were unable to take showers. Staff had to help us use another room on day one day two we didn’t get showers. Nobody would help communicate with us seem to be racially motivated horrible place would not recommend for anyone and I want my money back. I was ripped off and didn’t get any services. Also I was promised a breakfast and we did not get a breakfast. I feel like we were misled and lied to the entire time.

The overall experience on this hotel was great, friendly staff, clean and spacious room and lots of parking, if there was a negative thing about this property I would say the coffee at their Starbucks, worst Starbucks coffee I ever had.

Location is ideal for my purposes of my visit.

It was a great stay for it anniversary. Stayed the night there and then went to the 49ers game. We caught the vta which one of the stations was by home depot

Great location, lots of nearby restaurants.

The staff, room and property were excellent! The only bad thing was that the air conditioner smelled really bad when we turned it on ‐ it needs to be serviced.