Overall Ratings & Reviews InterContinental Hotels AL JUBAIL by IHG, an IHG Hotel

Am an IHG member and more than 12 years going there it was the worst stay ever, no welcome fruit as I used for, AC was noisy and bad, towels are very old, my stay was half bourd but the dennir was open with limited types of food all days on the other hands thanks so much for Hotel food manager who solved it on the next day exceptional after my complaint

Was a lovely experience and I was very comfortable with the service and staffs were great.

Every thing is fabulous thanks so much i will come again and again

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I've visited Intercontinental Al Jubail many times as each visit is always pleasant. I'm always welcomed back like as old friend. Everyone is friendly and always happy to help.

I stayed at this property multiple times. It really dropped in quality and service. Also, profiling of customers and what rooms and welcome stuff (fruit plate or cookies l, etc) to give them is evident. I cannot tolerate this and will no longer stay at this property

It was amazing and i was happy with the service.

The resort is good, a little bit old but still okay, the room is spacious and very clean. I liked the bathroom, it was spotless and renewed. The beach was great, full of services and activities especially for kids. The resort's gardens need more attention and development.

Was really disappointed on my last trip, they never used to be as unprofessional as they were this time. The building is old and needs maintenance, toilets were leaking! Fan in the toilet not working! Room stinks of perfume trying to cover cigarettes smell and from the moist old carpet! And the service ! No one cleaned the room and we requested then to do so, they replied that they already did! After speaking to them again and again! They didnt clean it, they sent someone to investigate!! That and many other disappointing acts from unprofessional staff made us leave with no plans to ever return.

Very friendly staff, special thanks to Raja and Aziz.

Professional and friendly staff, from Front Desk Asrar and Asma, Restaurant Fatima and Mustafa and Beach Hanif. All provided a superb service.

Thanks so much

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it was amazing my mom was so happy about everything especially the food she loves the food im really thankful to choose your hotel for my one night stay

everything was up to my expectations. The room didn't have a sea view. The private beach is 5-min walk. the rooms are in a very good condition.

Had booked a suite for a 1-night staycation to get out of town for a bit. The room was alright although not what I had in mind (size and arrangement). There were some stains on the living room sofa and the furniture generally felt a bit worn out; although I think the hotel is in the process of being renovated. Their beaches are nice but a bit smaller than I expected. Had booked a romantic dinner by the beach, which was fantastic. Well arranged and food was great too. Breakfast buffet was good and they are taking precautions for COVID; the buffet is cordoned off and a server is present to serve you the food that you want. Overall, it was a good stay and would recommend it if you’re looking for a short staycation.

فندق رائع خدمات متعددة غرف ذات اثاث جديد مريح بوفيه جيد السلبيات عدم توفر بوفيه مفتوح لوجبة العشاء سوي يوم الاربعاء و الخميس فقط مواعيد النادي الصحي و المسبح غريبة ٥-٨ فجرا و ٤-٨ مساء لا يناسب الكثيرين خاصة مع جو الشتاء الناديالصحي و المسلح مغلق من ٨ صباحا الي ٤ عصرا يعني النهار كاملا شكر خاص للاستاذة ثناء في الاستقبال قمة في الذوق و الرقي في التعامل و حل اي مشكلة في اسرع وقت كان عندي مشكلة و حلتها لي ف اسرع وقت

Very cool stay, kids enjoyed the beach and the bouncing castles. Good buffet, very organized, with nice options but wish the other restaurants were open, too many buffets in a rows is too much

Beautiful hotel

It was a fine stay, but the hotel is not a standard 5-star. Condition is fine, but a bit dated. The hotel was full, and the breakfast facility got overcrowded. The beach was fine as well, specially for women, that can freely wear a bikini. However, also too overcrowded, given its size. Staff was very friendly and helpful.