Overall Ratings & Reviews Hilton Boston Back Bay

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Fire alarm went off at midnight but there’s nothing that can be done about that. I will say they could have served some drinks during such a distressing time!

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Great stay for Celtics fans!

Room temperature was unbearable too warm to sleep, previous guest hair was in the bath tub. When checking out the hotel employee ask if our stay was okay, I responded "no" and he responded "was your room too warm?" I said yes and he said didn't anyone tell you? I responded, tell me what? He said the hotels HVAC is in winter mode we have no air conditioning. At no point during check in did any Hilton employee say anything about NO AC. Very disappointed with Hilton, would not recommend Hilton properties in the future, our worst stay ever. Another insult was paying for 4 guests and receiving one $10 credit toward cocktails, also thanks for the 2 bottles of water for 4 guests!!

I booked panoramic 360 views but was given regular room. The staff was not friendly when asked about it. Not sure if the

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Fire alarm went off at midnight. Elevators didn’t work after that. Had to climb 14 flights of stairs to get back to my room

So hot and the heat could not be regulated even with the window open could not sleep. Very dark decor depressing . Fire alarm Went off several times in the night ., not the fault of the property probably.

Could not turn off the heat. Hard to sleep

Waited 20 minutes to check into our room. Finally got to the room and it smelled like cat urine. Went out to get a bite to eat and came back around 11:30 and was told we couldn’t go to our room due to a faulty fire alarm. The restaurant in the Hilton was closed and there was no water available for us to drink. We were forced to go to a local establishment just to get food and drink because we were not allowed to go to our room to retrieve our belongings. I have stayed at many Hilton hotels in the past and this is the worst experience I’ve ever had at any hotels and Hilton is supposed to be the top notch place to stay. Never again..

Great stay! Will definitely book this hotel again.

The Bar staff was excellent and professional

Great location

I stayed 2 nights with family. They never explained me how I can use resort fee in advance. I figured it out by myself. The room condition was not bad, but when I came back from outside, the bath room didn't be cleaned yet, only they made beds. Also, the room was very poor in soundproo fing. I should've booked another one.

Only issue had was that myself an my team did not have cold water for almost the first 24hours of being their. Slightly noisy, but just from neighboring guest in room next to me.

We won't be returning to this hotel. Neither hot water nor water pressure was working for a number of rooms on Saturday morning. We were told it was fixed when we returned later in the day, but it was not. The good news was that they did move us to another room for Saturday night, but they only offered to reduce the first nights' fare by about 25% despite having virtually no water. In addition, we heard other guests complaining on Sunday morning of the same problem, so clearly they were filling the rooms while knowing about the problem. Hearing that on Sunday morning was disappointing, because in the best of cases there was poor coordination at the front desk, but they may have been filling the rooms knowing about the problem and not telling guests in advance. For the price, I am sure there are more reliable options in Boston.

Staff was very helpful and polite

Room service was excellent

Great service at front desk!