Overall Ratings & Reviews MainStay Suites Detroit Farmington Hills

No wifi during my stay, property unable to help. Constant back and forth over trying to end my stay early. Horrible communication, overall a frustrating experience and would not recommend this place.

Public area is dirty and needs repair

After finding 5 roaches over a 2 Day period we left

Great area, clean room.

Friendly staff

The hotel is currently doing a lot of work to get the place top notch while doing so they make sure the experience is good for us guest

When I arrived, they were cleaning my room. Told me it would be 20 min and would call me. I waited around and after over an hour, I went up to the room. Two people were still cleaning it. I waited another half hour. Asked the guy at front desk, he went to check and came back 15 min later. Told me shoild be soon. Waited about half hour went up to room. They were standing outside it, just finishing up. When I get in there, it wasn't clean at all. What were they doing for over 2hrs??? There was no kitchenware. Microwave wasn't working. The closet was filled with garbage and dirty socks. The end table had white stuff all over it. The floors didn't seem vacuumed. I checked the sheets, they definitely were not clean. I travel with service dog. They have signs stating to clean up after your dog, or would give a fine. They do have a bunch of poo bags for this too but, nobody seems to pick up after their dogs! There is garbage and vapes and chicken bones and who knows what that completely litter the grounds. I didn't like walking my dog here at all. They don't secure side doors. There was a weird room down the hall that was sealed on the outside with duct tape. Staff was rude.

The room was very spacious. Had a full kitchen, dishwasher, sink, and frig. The flooring was very warn and dirty. The bathtub was plugged and did not drain properly. The bedding and towels seemed clean.

Couldn't drive up to unload luggage. They were doing maintenence

The bed was springy and uncomfortable, pillows extremely flimsy, had to get keycards fixed multiple times a day because the card reader kept malfunctioning, and the highway noise was inescapable. Staff was friendly and helpful though.

A huge plus if you offer mobile check ins instead of having to speak to staff at front desk to grab room key.

Rooms were dirty snowed of dog urine TVs were outdated without remote controls. Beds didn’t have no pillows on them. Bathrooms were nasty. The only good thing was the African-American front desk. Staff who made me feel better after having all these unfortunate still haven’t got a refund have been calling for three days. Save your money save your time. Save your energy. Find another hotel.

Horrible

Stayed for over three weeks, not sure why the hotel management changed my room last minute to a room with issues after my surgery. I still have a bad taste in my mouth from that experience that affected me so negatively. I am currently in recovery.

The staff was really nice and personable. The room was clean and equipped with more than enough amenities. Good location for what I needed.

Elevator was out our entire stay and we were on the 4th floor. Bathtub had the slowest drain of any place we've ever stayed. Front desk never had new towels or sheets for us. We would have to bring ours down for them to wash and dry and then pick them back up. Front desk never had any of the items they advertise that they carry for customers convenience. The free wifi was horrible. I work remotely and had issues our entire stay with how slow the internet is. Just an all around horrible experience.

There was no remote control for the Tv in the room assigned to me

Did not have an iron and ironing board

Had to change sheets upon arrival, coffee pot did not work, heater was very noisy at night, bed was fair in comfort. But fir the price it was as expected.

I arrived at the location after midnight and a sign indicated I needed to call for the attendant. I used the phone in the lobby and dialed zero and the phone rang until it went to a busy signal. I continued calling 4 more times before the attendant showed up. Once the attendant did show up, I was assigned a handicap room but not with a roll in shower as I had requested. The attendant looked for a room with a roll in shower and provided me electronic keys to the room. The attendant indicated there were no towels in the room so he handed me a pile of them to take to the room. Once I arrived at the room the keys did not work and I had to go back to the lobby to get a new set. When I finally got into the room, I saw that there were no hangers for me to hang my clothes on or cups for me to drink any water or take any pills. I called the front desk and was told there were no hangers, they were getting a shipment the next day, but he would bring me some cups. The condition of the room was poor. The linens were thin and the carpet looked like it had not been vacuumed. While staying at the hotel I had an accident where I slipped coming out of the roll in shower and hit my head against the gripping bar. I called the front desk and asked if they would have housekeeping clean the bath room. I was told it was Christmas and there was no housekeeping and I would have to clean it myself. If I wanted any cleaning items, I would have go to the front desk to get them.