Overall Ratings & Reviews Candlewood Suites RICHMOND-SOUTH by IHG

When booking an extended stay type of property, I would expect there to be at least some cookware. This hotel had EVERYTHING: dishes, utensils, cookware, toaster, coffee maker, measuring cup, colander, Tupperware - in addition to the stovetop and dishwasher. It was AWESOME. The bed was very comfortable, as was the seating in the room. I liked the various lighting options. There was a glass shower instead of a tub, which I heavily prefer, and everything was clean. There was also liquid hand soap in the bathroom, which I also prefer - soap bars are a little sad and I wish more hotels would move to liquid soap. Nice clean flooring and a huge closet, and a trash can that was bigger than the usual thimble hotels give you. This place was ABSOLUTELY worth the money (and it was inexpensive)!

Excellent stay.

Heavy noisy commercial traffic.

This should have been my initial booking for my weekend trip- but nevertheless-I enjoyed my stay as always

No complaints

We were pleasantly surprised to hear that we were upgraded to the Queen suite. Thank you very much, we had a very pleasant stay.

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the staff is HORRIBLE!!! if you have children please don’t stay here , my kids and i were KICKED out this hotel because of “noise “ however it’s 12pm … there should be a 10 grace period… however we was here for a week! EVERYDAY there’s an issue with the staff … you put a do not disturb sign on the door the housekeeping staff STILL bothers you !! the manager of this property is rude and heartless!! after kicking us out they kept coming to the door mind you i had 4 charts full of belongings no car nor a home to stay .. however i had money to pay for my children and i too have a safe place to stay until our apartment is ready !! yesterday 7/7/2025 was the most stressful day i’ve had in a long time … however as i said before don’t stay here if you have young children.. this definitely isn’t the place for you!!!

The room was clean and spacious, yet cozy. Staff were friendly and you can't pass up on the fresh popcorn provided daily in the lobby. Will definitely stay again anytime I travel to Richmond.

10/10

The person who checked me in was very pleasant, and the room initially appeared nice. However, the air quality was quite poor, it smelled musty, with lingering odors of old cigarette smoke and a noticeable scent of marijuana upon entering. Unfortunately, this made it difficult to get a good night’s sleep.

Clean, comfortable! The area is disappointing but ok

It was perfect for our one night stay! Very clean, had no problems. Just thin walls cause you can definitely hear the tv next door and conversations in the hall. But other then that we enjoyed it!

Not

Greeted by GM, he helped me with my luggage and even got me a cup of coffee before escorting me, still assisting me with my luggage, to my room. Very nice room, awesome bed and really clean. Excellent experience!

Great staff, location and room setup. Awesome for a quick getaway to explore the city.

We like this hotel because the suite is spacious

Very clean, reasonably priced room

It was good

Everything was nice and clean