Overall Ratings & Reviews Holiday Inn Express Chicago NW - Vernon Hills by IHG

When checking in, the attendant told me how Expedia works is they book for you and put a credit card on your account. Then you have to pay a $50 deposit on it when you come in just incase you “do something stupid” in her own words. Areas were clean, the elevator was super sketchy. It was quiet at night but in the morning it was very loud and there were dogs barking in the halls which made it hard to stay asleep. Beds were comfortable. I would stay again without the surprise of extra money needing to be paid at the front desk and dogs not being in the hotel.

Great location, quiet room even with July 4th celebration across street. Highly recommend. Will stay again when in the area.

Clean rooms and property. Bed was comfortable. On,y small negative was maintaining the room temperature in the middle of the night.

Great

It was very nice and staff were absolutely wonderful to me and my five year old son!!! They let us check in way early at 1 pm instead of the 4 pm check in, and the next day let us check out late at two pm in the afternoon so on top of the pool being well maintained and the property super clean and rooms were very clean as well and comfortable I’d recommend the holiday inn Express in Vernon Hills again and again thanks for the wonderful hospitality!!!

Only real negative was the breakfast was already put of pancakes beside we got any and they help just ignored my requests for more. She Didn’t even respond to me.

Breakfast was good. Most staff were polite and friendly. Room was comfortable

Great staff and in a convenient area with restaurants & grocery stores nearby

Stay was wonderful! Staff was very helpful.

Great friendly customer service. Good rooms!

It was quiet as it’s located off the highway. Many

The location

Clean

It was fine.

Comfortable and clean! This location was everything we needed and hoped for in a hotel stay on our cross country road trip with the fam

I liked that they allowed me early check in and late check out. It was also nice to have stores and food within walking distance. We didn't like that the elevator felt dangerous and was loud... and of course... right next to our room. We also had tiny ants in our room. We saw one on the bed and one in the bathroom.

Fun. Loads of debauchery

The rooms were fairly clean, hot breakfast was good. But customer service was extremely low, the receptionist barely talked to me or explained anything about the property. Nothing!! ( I thought he can’t talk at first till he had to tell me about the deposit) There was way too many pets at the hotel that weighed more than 25lb as it’s allowed and they were loud too. All of that besides the fire alarm that woke us around 2am and when we called room service they said it’s a falls alarm because someone was smoking in the room( which is not allowed) he was chilled about it n seemed like it happened more often. We were so scared n ready to take the stairs down thinking there was fire. Again!! No apology or anything. So rude!!!

Everything was exceptionally clean. The pool had the warmth of a spa. Good value for reasonable price.

Would stay here again for sure. Everything was clean. Beds and pillows were super comfortable. Water pressure in the shower was amazing. Breakfast was good too. Pool was on the smaller side but we didn’t swim so it didn’t matter to us…