Overall Ratings & Reviews Clarion Pointe Bloomington – Normal near I-55 and University

Only paid $100 for the night because the hotel next door that our large group was staying at was $300/night. I would do it again to save $200/night but this hotel is barely worth it. From the check-in to the departure was sub par at best and I’m a business traveler that doesn’t have high end taste that typically stays at Hampton Inn style/level locations.

This was by far the worst hotel i've ever stayed in. While checking in the lady at the service counter was beyond rude. She didnt give us any info about the hotel pool, breakfast, laundry etc. told me my dog wasn't allowed. I'd never get a room where pets aren't allowed. She finally caved 15 mins later and said i guess I'll put you in a room pets are allowed. Wow wouldnt it have been easier to do when i showed you my reservation that included my pet. Refused to give us more than one key. We got to the room did pur typical check for bugs there weren't any but there was dry wall dust, painters tape, pet powder all over the floor, mold under the sink, holes in the wall. Unfortunately we were in town for a funeral and all hotels were booked or $500 a night. We decided to stick it out since it was 30 degrees or we would have slept in the car. We wake up and took ice cold showers when we go to the front desk the lady tells me there is nothing she can do. I tried the water several times it never even got warm. Next morning I take my son to get breakfast there isnt anything out or i should say bare minimum. I ask the lady about more waffle mix she came was like haha its empty and waloed away. We stood around with 10 others waiting for her to come back. Never did get food. Upon arriving back to our room our key wouldnt work. Dad fell back asleep we go back to the service desk wait 20 mins for an employee. I say our key doesnt work apparently it deactivates at 8am and check out isnt un

Terrible room. Pilllow cases dirty, sheets and comforters stained.

Room was good needed some touch ups but all in all good.

Room was ice cold when I walked in room.bathroom fan was loud.door going in was not working properly I think there remodeling idk

This hotel was a one night for 2 rooms. We arrived with pets and were told needed $100 deposit for them. That was fine but in entering the room the pets were the least of any issues. The hotel is being renovated but no where near ready for guests. They brought a fold up bed that had bugs so the guests in the second room left - didn’t trust the rest of the room cleanliness. The manager called and offered comfort points - needless to say - no thank you. Won’t be staying at Comfort chain again. Their corporate offices need to make visits to properties

Room 123 was filthy! Clearly hadn’t been vacuumed in very long time. Crumbs, dust, etc, a penny on the floor?? Cobwebs hanging from ceiling in multiple places. Killed 2 spiders. Toiletries not filled in bathroom. Lamp shades stained and broken. Lint scattered across sheets. Freezing cold in room. Person not at desk at check-in or check-out. Breakfast is abysmal. Only included waffle maker, toast or bagel, oatmeal packet or cereal. Only protein was cream cheese or milk!? No peanut butter or yogurt, despite sign. Staff had limited speaking english, difficult to communicate. Staff acknowledged nothing about cleanliness when voiced at checkout. Bad!!!

The room was very nice and comfortable but the bathroom was less than desirable The shower head needs to be replaced, the water barely came out and bathroom walls were a bit dirty. The pool was supposed to be heated but was so cold, it was not usable.

The hotel was just ok. There were spots on the bathroom floor that I was told was paint that was never removed. We weren't offered another room. My daughter's room had a heater that didn't work. And the act that they say they offer breakfast is laughable! Waffles, and cereal...

I visited this room for a cheer competition and the room was dirty when I arrived the floor had not been swept or mopped the bath tub was not cleaned properly and the toilet seat looked like it’s been there 20 years the sink was dirty when calling the third party to see if I can get a refund I was told the hotel said no it’s their policy when asking for another room I was told that they would have someone clean it there was still stuff on the floor which means they mopped over a dirty floor the toilet seat was not changed as promised it was all together a terrible stay most definitely will not recommend or stay EVER again

Motel has pool and exercise room. Bed very comfortable. WiFi is good. TV has many options. Says you can get broadcast ABC. But there is a disconnect between the "Guide" and what you actually get. Could not get ABC, NBC, or CBS national news. Check-in and check-out were very efficient.

Thanks for having us !

Pool

There was an abundance of sketchy activity going on at the hotel after dark. Several people screaming in the parking lot, police activity next to one of our reserved rooms. We were forced to abandon that room for the night, and when asking for a refund, management "needed to check in with the police to see why we couldn't stay in the room." Domestic altercation between two mentally unwell people. Large UHaul truck in the parking lot where a man was most likely running drugs. I would not stay here again. The room was updated but done so with haste. Bathroom had spackle splotched and bathroom door was badly damaged. One of our reserved rooms' front doors would not shut without force. Privacy latches' screws were loose. We had children and did not feel safe staying here.

Clean room, comfortable beds. Breakfast is quite limited. Had bread and toaster but nothing to put on it ( peanut butter, jelly, etc.)

Property is old and run down. Dispensers in the shower were dirty. Room was worn down. Parking lot questionable and was worried my car would be broken into.

Comfortable Beds

Some of the front desk staff was very rude

..

For one night stay everything was very nice.