Mercure St Helens

Explore Mercure St Helens
8.4
Very Good
From 574 reviews
Cleanliness

8.8

Room Comfort

8.4

Service and Facilites

8.4

Traveller Reviews Mercure St Helens

Number of reviews per page
20
40
Top reviews
michael
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8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

A great location for business meetings nearby. Staff were so helpful, food was very good and the pool is the added bonus.
Chineme
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Satisfactory. My wife and I really enjoyed our stay.
Fiona
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Friendly and accommodating when we need to leave the car prior to an event and before check in at 3pm. Breakfast was reasonable and part of a deal booked through Expedia. When asked for fresh items, provided these. Had gf options also for breakfast. Reception open 24 hours but no out of hours food options on our return on Sunday as advertised or informed. Bar available and reasonably priced. Have used the same hotel when visiting area before and would happily return.
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MARTYN
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Hotel very tired. Very strong smell for chlorine room very basic. Awful lighting
Aby
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great stay!
James
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10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice hotel and free car parking ! Wasn't impressed with being forced to have £50 debitted to cover a 'Tab' even though told them i did 'not need one
Laura
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10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Staff very helpful on check in and with directing you round the local area. Rooms were fantastic, very comfy beds. Ideal for town centre being so close.
Samantha
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Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staff were very helpful Breakfast was lovely Close by to shops etc
Lesley
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Great staff very helpfull, clean and tidy and well equipped
Steven
icon-Business
Business
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

First time staying here and it was excellent for the price point, especially with free parking. Rooms plenty big enough, clean, if a little dated but that is minor point only, food in the evening was good and reasonably priced, breakfast was also good. Would give this another look and stay again if on business in that area.
RAJESH
icon-Business Family
Business Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

NA
John
icon-with Partner
with Partner
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room smelt damp and musty. Windows don’t open and heating was on full whack when we got there leaving us unable to sleep with the heat, and air con took hours to cool the room down. Breakfast was awful, massive downfall since we were last there 8 months ago. Eggs were snotty, sausages were either not cooked enough or burnt and beans were watered down. Staff had kids running in and out and shouting made it really difficult to enjoy an already terrible breakfast. We left 2 hours before check out on our anniversary away as our stay was awful. I have never complained to a hotel in my life, but I feel it’s necessary for the awful stay we had.
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Stef
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Fab service and staff
julie
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Free easy parking, very clean hotel and an effort made with the gardens at reception. Very welcoming and great value
Christopher
icon-
8.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Friendly reception and bar staff. Gym good. Will stay again
Rachel
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Breakfast wasn’t good first morning no eggs no tomatoes 2 rashers of bacon left and hard, next day was better. Room could do with the decor updating (319)
Kevin
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10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Clean
Mark
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8.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

A great place to stay overnight. The beds felt like they needed replacing soon. It didn’t help that my room had a link door and I could hear most of the conversation from the couple in the next room, through the link door. The breakfast was excellent. Thank goodness they didn’t get up to anything else!! The breakfast was excellent. I had a great choice. I would return again if I could guarantee no link doors in the room!
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Lesley
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Great location, great staff
Andrew
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Staff friendly
Number of reviews per page
20
40