Overall Ratings & Reviews The Grand New Delhi

Staff was very helpful

There is nothing unique. The property is old and customer service is very poor. Complain about the AC, but never fixed. Finally gave me anothe room at last night stay but same issue. I will never stay thos hotel in my life regardless

Great property run by incapable staff

It was Hot - AC didn’t work and upon calling the service, we were told it wasn’t turned and they fixed but it didn’t get even afterwards. My bother stayed here few months ago and he recommended me that was the only reason I decided to stay but I will never stay or recommend anyone ever.

To improve a lot

Great property. Can do with more staff at the reception and at the gate to greet the guests but overall great value for money and good service.

Very convenient for the airport

The rooms are good and big but the washrooms are not clean properly. I saw pee on toilet seat.

I wasn’t impressed. I was on the 4th floor and it had a bathroom smell as soon I walked to my room. Carpets were old and looked ok. My AC didn’t cool despite my complaints. They sent an electrician but still it didn’t get done. They were hesitant to change my room and I dropped the idea of going through inconvenience. It was ok.

we had a very pleasant stay at this hotel. The staff was very efficient and courteous. Ajay at the entrance who showed us his 6 fingers very proudly was helpful in settling our fare with the cab driver as we didn't have change in local currency. Nikuns at the reception and all the staff were very helpful.

Hotel is very clean. Shower area is slippery.

I recently stayed at The Grand Hotel with my wife and two kids, and unfortunately, our experience was far from satisfactory. We had a late-night flight, which is why we requested a late check-out. However, when we returned to our room around noon, we found it locked. After asking for a key change, we were still unable to access our room. To make matters worse, we encountered a significant issue with the toilet, as there was no water available. We called the reception more than ten times, but the response was extremely poor. On three occasions, we were transferred to a duty manager, but he didn’t address our concerns and seemed more interested in chatting with others than helping us. After countless requests, we were finally moved to a different room at 3:15 PM, which was the last available room in the hotel wing. This was incredibly inconvenient, especially with two young children (ages 7 and 2) and all our belongings to manage. The way we were treated during this ordeal felt like torture, and it has left a lasting impression on us. I cannot recommend this hotel to anyone based on our experience. I hope management takes this feedback seriously to improve their service in the future. **Rating: ★☆☆☆☆**

First the check-in process not well staffed and organized. Second I was given a smoking room. Third the room I got was not clean.

It is a lovely and well-located hotel, with the staff doing their best to keep it running smoothly. It needs a significant overhaul of its facilities, though -- the in-room heating did not work in my room, for example, and in a cold Delhi winter, I could get barely lukewarm water to bathe in.

This is one of the worst experience I have ever had specially booking through the Hotels.com I have paid for This booking was already paid but when I reached while I’m doing the check-in, they told me my name it’s not appearing there and I cannot find my working reference although I called hotel team it took from me almost 4 hours to get in the hotels and also they hold the amount till they will get the confirmation from Hotels.com one of the worst experience ever from both side hotels.com and the hotel itself

Good as close to ambience mall and airport - hotel is a good choice and buffet good before am flight to London- only downside is whilst mall is walkable in 10 minutes no proper path or signage and easier to drive given usual Delhi traffic craziness

Expected a better standard overall.

Very modern, updated facility. The open shower was a bit difficult for us because there seemed to be nothing to contain the water except for a small raised lip at the end of a bathtub. The open shower is most likely meant to accommodate a wheelchair user.

So quite & peaceful

Water stopped at 7pm, then 2am brown and yellow water was running from tap. Shower was not draining