The over riding disappointment was the fact that the attractive hotel and courtyard photo on the Hotels.com home page is simply NOT the hotel. In reality, the hotel is in a back street, cramped on all sides. We found it very difficult to find, through the maze of one-way and trams-only streets. In fairness, once in to the hotel, it wasn’t too bad. No kettle in rooms though. Breakfast ok. Reception claimed to have tried to alter the photo on website several times but with no lasting effect. But we would never have booked this type of hotel had we known. We were unable to contact Hotels.com by live chat before check-in, as the 5G signal wasn’t strong enough, and couldn’t use hotel WiFi without first checking in. Touché. Attached photo shows the real building first, and then the alleged building.

Good staff, great breakfast

This is the perfect location for visiting the Black Forest right at the edge of the city of Frieburg (allowing no cars, in case you weren't aware). We stayed for two nights hiking in the area and visiting the Open Air Museum. Frieberg was charming for late afternoon/evening activities. The hotel is not fancy, but perfect for most as it is well maintained, guest oriented and extremely clean. Parking is available for 15e per night. The complimentary simple buffet breakfast provided each morning was a wonderful way to start each day. Service by both the front desk and breakfast staff was friendly, genuine and excellent. Inexpensive laundry service was available with quick turnaround, which was so helpful as we were close to finishing a multi-week trip. Restaurant recommendations provided were thoughtful and perfect for our needs. 5 stars for our visit May 14-16, 2026. Don't wait to book. I booked months in advance and was super glad when I checked weeks later and there was no availability.

Room was very clean, nice breakfast in the morning, staff were very accommodating and nice. PERFECT location - close to train station and situated only a block from old town Freiburg.

Perfect for our short trip. Very centrally located. Nice staff, nice breakfast, nice room & nice price. Great to be able to leave bags after check out & before leaving town as the hotel is small so appreciated not having to carry bags round all day.

The hotel looks nothing like the photos, the area was trashed, graffiti everywhere, the staff was incredibly rude. It was such an inconvenience for one of the receptionist to look up the time for Mass. The other lady was so rude because we asked a question about our room. The hospitality was absolutely trash. So bad we only stayed the first night and left that morning. I will never come back, the worst experience I have had on this entire trip. The city also felt so unsafe, there was no one on the street, just groups of men walking around, the only German’s I met were the hostess at the hotel. This is a trash city and will tell everyone to never visit this hotel or city.

Staff was excellent, breakfast was plentiful. Ask for a room Away from early morning street noise when delivery carts on the cobblestone pedestrian way started my day about 645. Bit overall an excellent Value

Great location, steps from main pedestrian zone and the Freiburg cathedral. Excellent breakfast too!

Nice small hotel, very pleasant and easy walk to main centre.

The 5 star review is for the staff that was just amazing! Very nice and very helpful! The location is very good - just 5 minutes walk from the old town. The area was safe and quiet. The hotel was super clean! The breakfast was also very nice!

small but comfortable rooms. good restaurants nearby

The property was on the edge of the old city which is nice. A bit awkward to get into the parking because there was no where to leave the car that didn’t block a road while you checked in. Getting from the garage outside to the check in was awkward as well. Hotel was clean updated and quite nice. No bar or restaurant on site but was close to all.

City Hotel has a lovely staff that serve a hearty breakfast. The location is perfect for exploring Freiburg. The underground parking is also very convenient. The rooms are not air conditioned and can be very warm so we had to keep the windows open all night and put up with lots of noise from passersby and delivery trucks early in the morning. The mattresses and pillows are well past replacement time. The uncomfortable beds and noise hindered our enjoyment of this unique and beautiful city.

Family-owned hotel, very friendly staff, great breakfast.

Very decent hotel!

The hotel is in walking distance to the train station which is very convenient if you arrive and/or leave by train. The hotel is close to the center of the city so you can explore right from your hotel. The receptionist and the staff were all very friendly and welcoming.

My wife and I enjoyed the location and the breakfast most of all. The facilities were comfortable and the staff were helpful.

Very warm at night

This hotel was a good value for the price. It was not fancy, but attractive and clean, and the staff was helpful. The location was convenient, although not scenic, but close to everything. The breakfast was very good with lots of choices. I would stay there again.

Fantastic clean and friendly hotel for one night stop-over. Secure underground parking. Good breakfast. Recommend.