Unique experience, felt like “little Havana”

The loading zone- non existent. No one site parking, hotel, spa- even though it is advertised it is 20 minutes away at their sister hotel. Absolutely horrible. We tried to venture over to the other hotel to use the pool but we were told the wrong times of operation and couldn’t even use it. The staff has no clue what is going on. They just sit around and talk to each other and play on their phones. My family booked two rooms and one had air conditioning issues and no hot water. The other room had only hot water. Not acceptable. Will never stay here again. Not a safe neighborhood at night.

I found the cleaning staff very friendly, smiling and greeting me in the hallways. Different experience with staff at front desk. In every instance during my stay I had to verbally get the attention of the staff person to be noticed, TWICE when I was standing right in front of them. (One finally looked up from his phone and asked how long I had been standing there.)

My day was not a pleasant stay here at the Chelsea hotel as far as this hotel quietness, no hot water in my bathroom, this stay was an absolute disaster.

Great location, Hotel is pretty well restored and renovated. Rooms are small but for the location and proximity it is great.

Great

Nice place. Strategic position

close distance to the beach

I understand it’s hard not to feel perpetually damp in Miami, and the hotel seemed a bit dank overall. Air conditioner blows constantly but that helps

Great hotel highly recommend

I like

Staying for 4 nights , wifi terrible , free breakfast 20 mins walk away

Nice room did not include microwave was not told about 30 dollar a night fee until we arrived and got billed for more !

Great experience there for the weekend staff very friendly was nice and clean.. people friendly. Also, it’s near everything restaurants beach.. my next visit to Miami I’ll definitely stay there again . Also, the restaurant there the Cuban Havana amazing food and great staff..

Alex at check-in was very helpful And kind. Really cute hotel

Cute place. Just needs better service. They were very busy but they were accomodating.

Loved it!

I would start by saying buyer beware! The ad is very misleading. There is no "deposit." There are however, daily resort fees that are NOT listed in the ad. So, if you do book, even though the receipt and the ad shows you that all taxes and fees are included, you'll be paying $35 per day once you get there. And you won't find that out until you show up and don't have a choice. While it's a common practice, it is NOT common to mislead customers and make it sound like a deal that isn't really a deal and is about the same as every other place once you factor in the extra charges. It's called false advertising. While the hotel itself isn't terrible, there isn't anything that stands out. The ONLY reason I booked is because they didn't include the extra fees so it sounded like I was getting a deal that I wasn't because I had to pay extra when I got there. It's a "boutique" hotel which really means it needs renovating. They offer a free happy hour at a sister property...a mile away...with a sad swimming pool at the same property a mile away. There is a restaurant onsite and it's good Cuban food, but VERY expensive. The only real plus is the location and they give you beach towels, umbrella and chair to use. Again I could have (and should have) paid virtually the same price at most any other place in the area. At least those ads had a clear listing of extra charges to expect. And many of them were a cut above Hotel Chelsea.

Small room with basic amenities. Dated hotel with a restaurant and bar in front. Was difficult to locate initially

Staff was professional, respectful and very helpful .. I will definitely stay again . Room and bathroom was clean .. everything was in good condition. Bed was very comfortable.. everything was perfect .. will stay again .