Overall Ratings & Reviews SH Valencia Palace Hotel

Friendly staff, clean and comfortable room but electrical plugs was outdate, such as no USB plugs.

Very nice hotel. Pool and terrace area are great. Several restaurants nearby and just 200m in either direction for hoho bus stops

Great hotel in a good location equidistant between the beach and the old city. Comfortable, modern and with friendly staff, good breakfast and high hygiene and cleaning standards. My only disappointment was in the fitness facilities. There were no towels available in the gym, there were no cleaning tissues to wipe down equipment, rarely no cups for the water, no air conditioning (which made working out in the afternoon unbearable in the heat - it must be the only room in the hotel without air conditioning and of course the one that needs it most!) and the equipment could do with a refresh.

Modern hotel well situated for frequent buses. Excellent restaurant. Very nice rooftop bar, but irritatingly it closed in the afternoon; would have bern nice to use in the evening. Good rooftop pool, but strangely needed to book the sauna. In spite of those negatives, would recommend.

Great hotel and our suite was huge. The aircon wasn’t working when we arrived and the room was very warm However the maintenance man came immediately and got it sorted. Plenty of restaurants nearby.

Great stay with friends ! Very clean, comfortable beds and amazing shower ! Would definitely recommend !

Very accommodating especially with young baby

Lovely hotel, fantastic breakfast.

Great location, spacious clean and comfortable room, friendly and helpful staff. Would definitely return

Convenient location, friendly staff, clean and comfortable room, old town in a walking distance

10 min walk to the Mestalla stadium (we came to town mainly for watching a football game). It is also close to the public transportation, and Turia garden park is right across street. Staff is helpful and friendly. We are very satisfied and would love to come back again. Breakfast buffet is good and we tried a couple of nearby restaurants, both are good.

Wonderful hotel. Perfect for a couples stay

I never actually got to stay in the hotel because Gatwick cancelled all flights. I requested a refund bit I've not heard anything back. Can someone please get back to me. Customer service Please respond.

We enjoyed staying in the hotel. Excellent location to use Turia Gardens for running and walking to the museums and Old Town. Staff were very welcoming and helpful and all speak very good English. They were also very attentive to our needs for taxi and local sight seeing advice. All in all, the hotel is well maintained and has good ambience. Buffet breakfast was excellent, too.

liked everything

I have previously stayed at this hotel on several occasions and have never been disappointed. Rooms clean, modern and well kitted out. Staff always go the distance. Breakfast fabulous and location ideal to travel about.

Decent location. Room was clean and comfortable. The staff were not very friendly, welcoming, or helpful. On multiple occasions I asked for something to be brought to my room (example: clean mugs for the coffee maker), and was told by the front desk to go get them myself. I ordered room service twice: once for dinner and once for breakfast. The dinner was fine, not much to write home about. The breakfast was a terrible experience. They got the order wrong, so I told them what the order was supposed to be. They came back in an hour with almost the same order as the first time (still VERY incorrect). Out of time, we told them we did not want it, and to refund us. Because of this, we were scolded as if we did something wrong. This hotel is not much cheaper than the ones in the city center, so I suggest spending the money on a hotel in the city center … hopefully one that has a more accommodating and friendly staff

Great

Well located Hotel that would need a general overhaul. Rooms are are Ok but small; we decided to upgrade at our expense. Pool is very small but we are in the Centre of a big city.

Wonderful access to parkway. Rooms spacious and elegant. Room service reasonably priced and high quality. Aside from the bathroom floor being a bit unkempt, terrific stay.