Loved the location on the Thames and by the ferry. Good WiFi.

I've been making every effort to resolve this matter privately, but now I've been left with no choice. I stayed at Canary Riverside Plaza on 11-12 July 2026. Between approximately 1am-3am, the fire alarm repeatedly went off due to what we were later informed was a system error, resulting in multiple evacuations of the hotel throughout the night. This was an incredibly distressing experience. Every time we returned to our room, we were unable to properly relax or sleep because we were constantly anticipating the alarm sounding again. Upon check-out, the receptionist apologised and confirmed that the hotel would be refunding all guests who stayed that night. He also confirmed that my full security deposit would be refunded as a gesture of goodwill. On 16 July, I emailed to follow up. On 20 July, I was told the refund had been processed on 15 July and advised to contact the hotel again if it hadn't arrived by the end of the week. As it still hadn't been received, I emailed again on 27 July requesting that the matter be investigated. I have received no acknowledgement, update or explanation. What disappoints me most is not only the disruption during my stay, but the lack of communication afterwards. I gave the hotel every opportunity to resolve this privately, yet weeks later I'm still chasing a refund they confirmed would be issued. I hope this review prompts management to investigate this properly, honour the commitments made at check-out, and contact me to resolve this asap.

11 Jul '26: Hotel itself was pleasant, clean and comfortable, and the staff we dealt with were kind and clearly doing their best in what must have been a very stressful situation for them. Location for O2 is good, water taxi stops outside. Unfortunately, our stay was badly disrupted by the fire alarm sounding repeatedly throughout the afternoon and night, around seven or eight times, continuing until approximately 3am. We completely understand that safety procedures must be followed, and that the staff on duty may not have been able to control the fault itself. What has been most disappointing is what happened afterwards. We were promised a full refund because we were unable to sleep or properly use the room. More than two weeks later, despite three calls to reception and follow-up emails, we have received neither the refund nor any meaningful communication confirming when it will be processed. For a hotel marketed as five-star, I would expect a much stronger level of follow-up, communication and ownership. In my view, the hotel felt closer to a four-star property than a true five-star experience. We have allowed 2 weeks due the change over to IHG, but this now feels more like an excuse. The staff were lovely and deserve credit for how they handled a difficult night. However, the ongoing silence over the promised refund has left a very poor final impression. Chose not to eat at the hotel: £30pp for breakfast. Recommend Brother Marcus at Eden Dock instead - Excellent.

Multiple fire alarms throughout the night really ruined our stay.

Sad tired old hotel, smelled appalling both in the corridors and our room. Saggy bed, no hand soap in bathroom, stains on carpet and furniture and windowsill. Only one working elevator. Faulty fire alarm kept everyone awake until 3am. Staff were the one good point about this place, they were calm and apologetic and a special mention needs to go to Howard who took charge of our bags when we were evacuated the first time so we could get to the O2 in time for our concert, and got them safely to our room in all the chaos. Still waiting for our refund as well as the 'holding charge' which hasn't been released yet.

Helpful staff, clean and quiet. Great night sleep. Views wonderful

Spacious room, bath and shower, lovely and accessible area

Lots of stains on carpet. Breakfast if extortionate. 33 quid for a full English! Stayed over 1 night and fire alarm went off 4-5 times until 3am. Staff did not know the cause and ensure it wouldn’t happen again… and It did. However, in the morning reception staff ensured a full refund without ask due to the inconvenience and lack of sleep. Bed was very comfy and mini bar was full with goodies :)

Not a 5 star hotel. Poor systems, disruption due to fire alarms going off in night, room keys not working, incompetent staff. Do not stay here.

A spectacular river view and nice room if you pay more. Lovely gardens for the heart of the city/Wharf. This hotel could be great if it improved a few basics. Check in was poor as they migrated to a new system. We waited 15 mins as the first in the queue with no offer of a complimentary drink. The rooms need kettles. We asked 5 times before one was delivered with tea bags also requested. Only drink on offer was coffee. Breakfast at 9.30 am was stone cold as the hotel is geared toward business users who check out early. This all said this hotel could be great and is I a fantastic location.

Lovely hotel would stay again. The only thing I could fault was the fact that they didn’t have any USB plug sockets so bring your plugs along with the charging cables. Otherwise an excellent 1 night stay.

Great hotel but if you plan on working while you’re there, don’t. The internet was absolutely terrible. Fine for an email or two but for any video or even non-video conferencing be prepared to cut out every minute or two. Incredibly frustrating. Otherwise a beautiful hotel with stunning city and Thames views with really great staff.

The views were incredible from our room.

Absolutely superb facilities. Great location. I’ll be looking to stay back over in future for work.

I am a regular now, staff friendly and welcoming . Hotel is ideal location quiet properly built decent size rooms. Parking easy too. Good for Canary Wharf, O2 DLR riverboat and tube.

We had a fantastic stay, the staff were so incredibly friendly and helpful, beautiful location and excellent amenities!

Upgraded room with a river view. Room was extremely spacious with a big bed and large bathroom with a bath and a seperate walk-in shower. Large wardrobe with plenty of hanging space. Room was clean, if a little dated in decor. Spa was nice for an hour or 2. Couple of issues we had while visiting... 1) No cold water...tried the bath for 20 mins but you had the choice of red hot or red hot. Same with the shower and again with the sink. Shower was also leaking at the back of the unit. In fairness, the temperature issue was reported and fixed later in the evening while we were out. 2) Rooms cleaned daily (first knock on the door was EARLY) but bins not emptied, coffee not replenished, toilet rolls not replenished. 3) As for coffee...2 esspresso cups available. Used the machine and had to stop it so it wouldn't go over the sides of the cup. No tea. Plenty of space available in cupboards/drawers to put a couple of bigger cups and some tea bags. The first morning, I went and got some Latte's from the foyer where breakfast was held and it cost me £6.50 each (plus 12.5% service charge) and they weren't that hot! 4) £150 per night holding fee! Be aware of this before you check in! 5) Saturday night, returned to the hotel to find out they had ran out of the 1 product they did on draught (Camden Lager). Take That, Garth Brookes, Bad Bunny, Harry Styles in town, hottest weekend on record and the World Cup (with England playing) and we run out of lager..... Overall.....an OK stay....

It was very nice and very accommodating

We stayed in a deluxe king during a heatwave. The room is very big and the bathroom too. The room had a sort of smell but you cannot open the window to ventilate. The AC didn't work much but eventually after we asked the stuff was able to give us a room with functioning AC. The swimming pool is very good. The gym a little crammed and old but ok. Breakfast is limited in options, there are no self serve coffee machine and it might take time to be served a coffee (which is not of great quality). The staff is extremely helpful. Location is great if that is what you look for. Close to the river, to a mall and to a very good Chinese restaurant.

Staff were very helpful especially on the front desk. Room was clean. The health club is separate to the hotel but access is granted by swapping your room key for a gym fob. Riverside views from the room. The chrome cast in our room didn’t work, the staff offered to switch our rooms, but we’d just asked for the twin beds to be made into 2 singles, so remained for the convenience. We noticed a foul smell from the wardrobe which soaked into my friend’s clothes that she hung in there. We’re not sure what the source was, but it was awful. We didn’t try the restaurant, but were interested in the afternoon tea on offer. The waiter on shift advised we could come down at any point to enjoy it, however when we did, another member of staff advised we’d been misinformed, so not particularly happy with that.