Overall Ratings & Reviews The Savoy

The location was perfect for my needs, and I appreciated the hospitality. I’d definitely recommend this place to others and would stay again in the future.

Top notch customer service

Premium English hotel, well located for tourism, shopping, business etc. *2 mile walk to Lloyd's of London/the insurance mile.

This was the first time that myself and my wife have been to this hotel. From the minute we walked through the door, the staff couldn’t do enough for us. We used one of the in house restaurants on the final evening and apart from when one of the servings was cold and was changed immediately the food was out of this world as was the breakfast this morning. The staff in the restaurant were excellent, very knowledgeable. The actual room we had was out of this world.

The staff really couldn’t be any better, helpful, attentive, friendly, we stopped in a superior room and were directed to the 9th floor, the room was not 5 star, the furniture was old and dated, was damaged in areas and badly repaired, the shower screen was too small for the shower and resulted in water flowing all over the bathroom floor, the tv worked intermittently, was slow, too big for the room so much so the door banged into it, the view was HORRIFIC, backs of buildings, we went for my wife’s birthday and the non rainfall/soaker shower she had to hold herself to shower and the head was broken, loose and span in her hand so she had to hold the hot part with a flannel to shower. This is the second time we’ve stopped here, the first time was outstanding, this time was really really poor and had we not be rushing to catch the train home the lovely staff would have had our full frustration

This immaculate hotel has everything! We loved the location. Enjoyed the restaurants. Staff were very accommodating and generous. Will stay again!

Excellent in all ways

A beautiful hotel, lovely spacious clean rooms. Fresh water, free minibar, use of dressing gowns and slippers. Amazing breakfast and we had dinner at the Savoy Grill, we had the Savoy Grill Experience which was amazing. The American bar did wonderful cocktails too. All of the staff were extremely friendly and happy.

Elegant hotel. Excellent location. Exemplary service.

Great hotel / great location.

Staff was amazing and the room was fabulous. Perfect location. Would have given it a 5 except we could not get a hot shower our entire stay, shower was lukewarm at best and the tv did not work for several days (they had to come back two days in a row to fix it).

Absolutely stunning from check in to check out. Staff were very attentive, everywhere was clean. Cannot fault it .

Excellent service.

The staff are amazing

We had a most enchanting, memorable and truly wonderful stay at the Savoy. Throughout our stay we found all of your wonderful team to be attentive, professional, helpful and friendly. Thank you for helping make our weekend stay so special and memorable. Guiseppe who served us our delicious afternoon tea and Ben on reception went over and above and are a true asset to the Savoy hotel. Thank you so much. We look forward to returning to the best hotel in the world. Kind regards James

An absolutely amazing experience! Customer service unparalleled and just such a beautiful property. Rooms are well appointed with great amenities. Would absolutely stay again. We just loved our stay.

The Savoy an exceptional hotel that’s luxurious, has great dining and drinks options and has exceptional service. I was even more pleased to be upgraded to a suite which was a few categories above the luxury king I booked for myself. The only thing I was unimpressed by was the lack of food & beverage options in the mini bar, I thought there should have been more snacks like nuts , sweets and confectionery etc. The breakfast was excellent and really tasty . I had eggs Benedict which is my favourite breakfast and it was lush. I had a fantastic time and would very highly recommend it !!

The staff was stellar. So friendly and helpful. Loved all the concierge suggestions.

50 years ago as a young newly wed couple, my wife and I stayed at a nearby hotel … we finally made it to the Savoy this April… well worth the wait… thankyou

Everything about our stay was excellent. Our room was upgraded as it was my husband's 75th birthday and they had left a big bar of chocolate with a greeting in our lovely room. The huge bed and pillows were comfortable, the huge bath towels soft and complimentary snacks and soft drinks in the minibar. Everything was spotless. Food at the Savoy Grill was absolutely delicious and breakfast was plentiful and tasty. All the staff were very helpful and friendly. A most memorable stay.