The staff was incomparable! So incredibly helpful and accommodating! Anne was very thoughtful, friendly and, above all, helpful!! The A/C in our room did not work and it was extremely hot, so we were moved to another room with EXCELLENT air conditioning and we were super grateful!! Thank you, Villa Florentine!

Amazing place!! Beautiful views, comfortable and spacious room, great pool, friendly and helpful staff. What more can you wish for? We’re definitely coming back!

An amazing hotel in the hills of Lyon. Wonderful hospitality and welcome from staff and manager. Great history! Excellent restaurant with views.

Amazing property. Service incredible food amazing. But be aware that the Michelin restaurant there doesn’t guarantee seats for guests. Breakfast is expensive but worth it.

Had a great stay

Room was immaculate and absolutely beautiful. Pool and area around hotel were fantastic. Staff was incredibly helpful and knowledgeable.

The hotel was beautiful, the staff were friendly but they did not offer us any kind of service in terms of things such as a shuttle in or out of town, there were bikes in the foyer but they did not offer or explain them to us. They did not show us around the hotel or show us the spa or restaurant. There were a lot of people working but they mainly just smiled and greeted us and asked us about our day, they were polite and friendly but not much more.

Amazing stay. Everything was great, but the service made the stay exceptional.

Villa Florentine was nice but not as upscale as some of the other Relais & Chateau properties I have stayed at. The room service breakfast was not very good and overpriced. The layout of the suite was difficult with the bed upstairs and the bathroom downstairs. The staff were extremely accommodating and friendly.

Incredible hotel ! We are experienced travelers and this is in the top 10 of hotels we have stayed at and the value is incredible for the luxurious hotel !

Phenomenal place and awesome service Highly recommend

Wonderful hotel in Lyon it was a fantastic stay for my husband and I. Very beautiful, the rooms are super comfortable with a nice terrace to sit outside. Staff was wonderful!!! So friendly and attentive. Highly recommend this hotel while visiting Lyon.

Absolutely amazing hotel. The facilities were great, and the apartment was beautiful. On top of that we received food & beverage gifts and the service was absolutely top class.

Perfect stay for our anniversary.

The staff was lovely. They made us dinner reservations at amazing places. We took advantage of the sauna/steam/massages. All great. Excellent buffet style breakfast with additional ability to order omelets and crepes. The room was super clean and beds were comfortable.

Best service and consierge group

Truly extraordinary service. A few may meet them, but nothing better. As much as I travel and use premium properties for my stays these hotel’s concierge service is at the top of their game. This is the first time I’ve had housekeeping take the pile of clothing I leave everyday on top of the spare bed, neatly fold it and place it a top of the the drawer counter. As good as it gets..

Stayed two nights. The room was very quiet, the view from the room was great giving a look over the city. The employees where very happy to help and jump in anytime we needed anything. They even called us to make sure we were able to eat despite our late arrival on day 1. Do not hesitate this hotel is wonderful. One of the best in Lyon!

Spur of the moment change in our Christmas/NYE plans and couldn’t be happier with our choice. Absolutely wonderful experience. Beautiful hotel and the staff was so welcoming and helpful. Great location. Thank you

Beautiful hotel with a nice breakfast Buffet. I would stay here again and again!