Overall Ratings & Reviews Hilton Garden Inn Wichita

Very nice staff, the rooms need updating.

Happy and helpful staff!

Excellent guest services, front desk, and breakfast staff! Cheerful, helpful, accommodating!✨

Location is great for me. And walking around the small lake is lovely. The fun shopping next door is enticing. My toilet ran a couple of times, and the tub needs some attention. But I’d stay there again.

The concierge that works day shift, gray hair, glasses , black, very beautiful woman. Long story short: I got to the hotel two hours early. I made a sarcasticststement" I am early and i knoe my room is not ready.

Great for the older generation and good gym fitness center.

The breakfast was excellent! The staff were very friendly and were happy to help! Room was very comfortable and location to the NCAA events perfect!

Thought it was ridiculous that they charge for Breakfast. It would have cost me 100 dollars to feed my family for a Breakfast that should have been part of the stay.. for darn sure i will never stay there again. Also the bed and pillows suck very uncomfortable.

The only issue we had was the hair conditioner was empty. Excellent front desk service. Very clean rooms and the Wi-Fi was strong.

Hot tub and staff

Terrible! The desk clerk was rude, insulting, disrespectful, unprofessional and UNaccommodating. The hot tub is a joke, hot water and one jet, rooms are needing updated and repainted, $15.00 a person for breakfast that is normally free and tastes better. This is a HILTON, I have stayed at Motel 6 with better service, cleaner and definitely a better and more polite desk clerk. This lady would not even stand to greet you…!! Unfriendly! HILTON is an expensive JOKE!

We not like that the entire hotel smelled like marijuana (pot). Also, during our stay the hot tub was not sufficiently maintained or enough warm enough to enjoy. We later learned that our friends who also stayed the entire time we did, received a refund for 1 night. We also felt the hotel could use some major updates. The furniture in our room was strained and nasty, the mini-fridge in our room never got cold, the list goes on and on. Nevertheless, we wasn’t very pleased with our stay especially with this being a Hilton property. S. Malicott (OKC)

had a nice stay.

Rude

The carpets are outdated, swimming pool had clots of hair and other things floating in it, the chlorine smell was off the charts. It was very heavy (meaning the pool water was dirty) and lastly, my 6 year old daughter had an ashtma attack after only a couple of hours of being checked in. I'm not sure this next statement had something to do with it, but most likely it did. Her ashtma attack happened after walking through a strong scent of Marijuana near the elevator. We decided to leave for her health sake. The hotel refused to refund us at all. Very unprofessional considering the circumstances and that we had only been checked in a couple or so hours. We checked in near 4 in the evening.

I have used this property for the better part of twenty years. My room was pitiful. Dresser drawers would not stay shut, bathroom sink would not drain properly, stool ran constantly, attendant at front desk was unfriendly at check-in, and the entrance and parking lot were covered with geese and their droppings. Very disappointing at what was once a fine property in an excellent location. I will never stay there again.

Upon checking in, the front desk lady was eating chips, I was double charged for the room, since I already prepaid for my room. She charged my card again. She gave no directions unless we asked her.

Location has easy access to shopping and restaurants. Have stayed here multiple times.

Bartender Rick was great!!’

Staff kind and attentive