Noisy and very cold room. Some outside air condition unit was making noise between 5:30 to 22:10 every single day. Heating the room was a challenge with no chance to win.

Buffet

Very tired room, TV didnt work properly even after maintenance tried to fix it. Carpet stained, bathroom with lots of damage and generally very poor value for the money charged. Reception staff good. Hotel had LOTS of smashed glass and bottles outside and felt generally very iffy in terms of personal safety. Would not advise single females to use this hotel. It has clearly seen better days but I wont be using again.

Room basic which was fine we didn’t expect it to be amazing. Bed really comfortable. Needs a new tv and a lot of mould round the shower. Room was quite dusty in places. Breakfast was ok standard hotel buffet. Pool was lovely to unwind. Staff on reception amazing very friendly

Quiet, clean and warm. Secure car park attached which was great. Didn’t use the pool but it’s a great facility to have and the bar area was nice

Very clean

Spacious room, good facilities, easy parking, nice breakfast

The room was absolutely spotless and couldn't fault the staff at all, so lovely and go above and beyond for there customers. My little girl took a shine to the ladies behind the bar.

Lovely room very helpful staff love the fact they have the leisure suite

Yes

Clean room, kind staff, good experience

Good location, nice friendly staff and generally decent hotel. Just abit tired; facilities, decor and upkeep. Not as modern and fresh as other hotels, so didn’t feel premium. £8 per car feels slightly overpriced for parking also for the area.

Friendliest and nicest hotel in Boro. Convenient for town, station and The Riverside stadium.

Nice sized room, toiletries good, tea and coffee making facilities and milk, full length mirror. Room carpet hasn’t been cleaned prior to us checking in and was filthy with someone else’s debris! Disappointed it hadn’t been checked prior to is checking in! However staff friendly and courteous, parking not great as only very limited number of spaces. Food breakfast selection.

Clean(ish) room but

Staff were excellent very helpful clean hotel well stocked, great breakfast will definitely stay again…

excellent apart having to leave before my stay had ended

Good facilities but room wasn't particularly clean

Quality room. Safe secure parking. Great food and helpful staff. Nice pool

Mixed feelings about this stay. Postive points, room was clean but, the carpet could do with being washed as there were wine stains etc on it. Every member of staff were helpful and friendly, great assett to the hotel. Breakfast was good too. Negative points, the aforementiond carpet in the room needs cleaned. The hotel bar doesnt open till 3pm when the hotel is virtually fully booked, doesnt make good business sense and, the bar is closed at midnight bearing in mind, we were staying on a Saturday night. Public toilets could be cleaned/checked more frequently.