Basic room clean and well maintained breakfast limited no bar available which was a real shame

My single room was much too small. It was so small I couldn’t position my open suitcase anywhere but between the wall and the bed. No chair or table, of course.

Lovely hotel in a great location, easily accessible from the airport.

Cheguei no hotel com uma boa primeira impressão pela aparência, mas a experiência foi extremamente decepcionante. Logo no início, a recepcionista foi antipática e ríspida durante o check-in. Para piorar, o elevador não estava funcionando, e eu e meu namorado que estamos com problema na perna tivemos que subir escadas íngremes carregando malas e bolsas, sem qualquer ajuda ou suporte da equipe do hotel. Uma situação totalmente desumana e sem o mínimo de consideração com os hóspedes. O quarto já era pequeno, mas além disso a cama, os travesseiros e o edredom eram extremamente desconfortáveis, tornando impossível descansar direito. Os únicos pontos positivos foram a boa pressão da água do chuveiro e o espelho do banheiro que não embaça com o vapor. Fora isso, não há absolutamente nada que justifique o valor da estadia. No café da manhã do dia seguinte, o cenário foi ainda pior: um verdadeiro caos. Não havia lugar para sentar, a equipe claramente parecia sem treinamento e praticamente todos os funcionários estavam mal-humorados e com péssima postura no atendimento. A situação mais absurda foi ver uma mulher que aparentava ser gerente gritando com os funcionários na frente dos hóspedes, criando um ambiente extremamente constrangedor e desagradável. Foi justamente esse conjunto de experiências que me fez desistir completamente de estender minha estadia no hotel. Faltou organização, empatia, profissionalismo e principalmente respeito com quem está pagando para ter conforto.

Cleanliness was fine, but the room was a bit odd, seemingly built underground. That said I had no trouble with cleanliness or the way that I was treated. The location is convenient to the Earls Court tube. Stop.

The standard double is very small and you can’t check in ahead of time. One of the days the breakfast was a bit late coming out and the line for coffee can get quite long in the morning as they only have one machine and no drip. Overall, minor inconveniences, but not a bad stay.

Excellent location with amazing food options close by. Room was as described though it took some time to get the air conditioning working correctly (possibly me). The door was also very noisy as it would vibrate when the outside fire doors were opened or closed, fixed with some cardboard. Minor issues and easily fixed. Would definitely stay there again.

Held my bags until check in time. Staff courteous and helpful. Friendly. Room good size for London with large (for London) bathroom and everything one needs including iron and ironing board in room (didn't have to ask). Helpful to have a bar and restaurant on site when your feet can't walk another step! Gloucester Road tube under 10 min walk. Will stay again.

Walking distance from restaurants and the tube.

Very clean hotel room very clean too. Great shower, Nice Tv,Staff very nice.Very small room to manoeuvre around.And mattress was very lumpy too uncomfortable for me.Hypnos mattress are the Best mattress for hotels.

I enjoyed my stay here, the staff were very firendly, it was really clean and they offered delicious breakfast!!

All good

They were very accommodating- the room was small but expected. Very quiet. Super close to the train will absolutely stay here again!

Spotless hotel, very friendly staff. Beautifully decorated. Breakfast included and the staff were more than happy to get me gluten free bread and toast it!

Small room. Bed was ok Not great. Staff very nice. Very convenient

Clean room, shower n

Courteous reception staff, spotless room and excellent amenities. Highly recommend.

The standard double room was nice but it would need more furniture. We really liked the breakfast and the lobby.

Staff were polite, room was very clean and value for money (for London)

The room was very quiet, comfortable and clean and had all the necessary amenities. I would definitely return.