Very friendly front of house staff. Hotel and spa a little rundown. Hot stone massage was amazing. The hotel do a lunch/bar menu that consist of sandwiches and baguettes from 12 till 5 everyday. However the biggest let down was that the chef had " closed the kitchen" because he wasn't prepared for valentine's day dinners and refused to make me something. I was there on a two night stay so lunch was something I definitely needed. I had to complain a lot and it took The front of house manager a lot to persuade the chef to make me something, but all he would offer was a very basic egg sandwich. This was very disappointing.

Very good pool and spa area

Jacuzzi was not in working order, this is the reason we booked the hotel. We weren't informed until after we had paid.

FOH, bar and restaurant and night porter all great. Food higely dissapointing (sone redemption with breakfast) too expensive to be so poor. Pasta so overcooked it was like baby food. Pizza undercooked and doughy Desert dry, started nothing more than supermarket shelf to plate.

Room very clean and comfortable. A good value break.

L

Staff was lovely, however only one light worked in the room and the jacuzzi wasn’t working at the time that was a little frustrating. Would consider going again however pricing is quite high for damaged / un usable facilities.

Very nice

Very clean and comfortable

Hotel was fine, looks as if I may been double charged

Restaurant, bar and spa facilities were great. Some area of the hotel - corridors etc need painting and look a little shabby. Staff were friendly and attentive and food was very nice.

Clean & tidy room. Incredibly kind and courteous staff. Amazing amenities such as the pool, sauna, hottub & spaces available for conferences. Fantastic food at The Watermark.

quick check in

The hotel was generally ok for the price. Wasn't impressed having to stand at the desk for 10 mins trying to check in unable to find anyone working there. The breakfast was ok but not worth £18. Room was basic but had what you needed for a short stay.

Room was clean, maybe a bit dated. Difficult to navigate layout of the whole hotel, lots of doors and corridors to walk through

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The staff in the restaurant were excellent

Very welcoming staff. Lovely room. Excellent dinner and breakfast.

The staff are very nice. Room was clean comfortable and spacious. Room serviced well but no complementary biscuits which was unusual. It was a warm room and had good hot water pressure basic channel selection on the TV. Breakfast had a nice selection and I really liked that they cooked eggs fresh when asked for. We ate in the dining room on two evenings and enjoyed both our meals.

Very accessible to the race course - clean and spacious room