Overall Ratings & Reviews The Athenaeum Hotel & Residences

Staff were wonderful at this Hotel. The breakfast was delicious. Great area to stay and visit!

Beautiful hotel with great staff. Delicious breakfast. Close to Buckingham Palace. Great restaurants near by.

Excellent property and great staff

We stayed at this hotel recently with our 16-year-old son, who has a medical condition that causes nighttime bedwetting. We made sure to bring his DryNites and took every step to be discreet and responsible. Unfortunately, the hotel staff showed no compassion or understanding. Despite informing them ahead of time about our situation, they made no effort to offer support—no waterproof mattress protectors, no extra linens, nothing. When we politely asked for a few extra sheets and towels, we were met with rude behavior and told we’d be charged extra fees. It felt like they were more focused on making money than actually helping their guests. What’s worse, they made us feel embarrassed, as if our son’s condition was an inconvenience to them. This experience was not only disappointing but also deeply upsetting for our family. If you or your child have any sort of medical needs or require kindness and understanding from hotel staff—this is NOT the place to stay.

The staff here provide a very friendly and relaxed and welcoming atmosphere

Our stay was awesome. Staff is lovely, so friendly, and helpful. This was my second stay and would recommend this place to anybody and everyone.

Great

It was very nice Daniel the doorman was very helpful and pointed us in the right direction for food and drinks hd also took our car

Clean hotel and very friendly staff. Also great location!

Lovely hotel and staff to compliment. Complimentary upgraded room on arrvial. I would not normally take the time to review but credit where credit is due.

Nice property, great location, very small room.

Great staff. Very nice room. Will visit again.

None

The room is clean and service is good. Service charge at the property which is not stated when making the booking.

Would stay here again

Perfect for families

A nice staff amazing concierge Miguel and up front mat

Location

Great hotel, excellent location. The staff and service was exceptional.

Great experience. Excellent service, beautiful rooms, very comfortable. Amazing breakfast and fantastic location right in front of Hyde park and a few minutes walk to the underground. Highly recommend.