Mattress is old, staff is curteous

In was okay

The room was clean, the staff was nice, everything was expected.

The property confirmed it had a shuttle that could take us to the shoreline Amphitheatre. So we booked two rooms. Upon arrival, we were told 1) there is not shuttle and 2) they don’t have a permit to go to shoreline. If you don’t need the shuttle, it’s okay. Just not a fan of the rope a dope.

Room was nice, location was great, staff was excellent

Very run down facility. In need of an internal upgrade desperately.

Everything perfect

The gentleman that checked us in was wonderful- so friendly and engaging. The room was super clean. The hotel was outdated and need of some updating but was a solid choice. I appreciated the good price, cleanliness and friendliness!

The toilet in the bathroom was not cleaned. When I checked in, I was told the hotel was overbooked and was sent to another hotel. I had to pay the fee for lyft.

Gave me gifts upon checkin, pretty cool

cool

Great

The check-in process took a very long time. The hotel was fully booked as there was a concert at the Levi Stadium. We waited for more than 25 minutes. There was only one staff member in Reception. Around 3:20ish, another staff member came in, but her computer had issues, so it took another 15 minutes before she could check in guests. Aside from the check-in, which we were disappointed with, the room was fine, the breakfast was delicious, and the location was excellent.

Very good breakfast

It was very clean and nice. Love the little dogs they had as decorations

Thanks well recommend and stay again

We arrived at 3:30. Check in began at 3. I try to give everyone the benefit of the doubt, especially when there’s an event nearby and there was an event the night before as well. When we arrived there was a line out the door for checkin. There were two people checking guests in. It was absolute disaster. It took them so long to check in each guest, then one girl was not very personable and awkward to guests. Maybe it was her first day? Who knows but she just didn’t seem like she should be at the front desk. They RAN OUT of clean rooms and we had to wait 20 minutes after we checked in before we got keys to our room. There was a concert at a nearby stadium and this really put so many people behind in getting there on time. It was a beautiful hotel compared to many others around but the fact you don’t have rooms ready after the time that checkin starts is completely ridiculous. I would stay here again but I wouldn’t count on them being able to get us into our room on time. Next time I’ll come ready instead of expecting to have time to get ready there.

Possibly the worst experience I've ever had. Room was not ready after 4pm for a 3pm check in. I paid the deposit and left to a concert without a room, room key or any paperwork. When i returned at 1am, the clerk was overwhelmed. She kept getting my check in mixed up with the other guest who walked in at the same time. I gave her my ID, she then asked me if my name was Ethan (i am female). I said no, you have my ID. She said oh well there's another Smith that has a reservation. I again repeated you have my ID. My room was luckily ready however the clerk said i did not pay my deposit and said i had to pay. I showed her the $250 posted to my credit card, she said that it showed pending so didnt go through. I tried explaining it shows pending because it's a deposit. She said she needed to call her manager, who did not answer so she said she'd give me the room without the deposit. She told me i needed to talk to "Wendy" in the morning and explain i paid the deposit. As soon as i got to my room, the front desk was calling because i "left" my ID. When i went down to get my ID that she did NOT give back to me at check in, she said it does look like i paid my deposit. She apologized because she said she might have been distracted and heard her manager wrong because she had lost a diamond. I asked if "Wendy" would still be there in the morning so i could discuss my frustrations about this entire process and she assured me she would be there in the morning. 7am, i went downstairs no Wen

Hotel met all expectations.

Very Awesome