When I checked in, I reported a very bad odor in my room and requested a room change. That was denied because I was told the hotel was fully booked. No remedy was offered and nobody from the hotel investigated. This made me assume they already knew there was a problem. I turned off the air conditioning since that seemed to be the source of the odor. Unfortunately, the temperature was in the 90's. The window couldn't be opened to allow fresh air. When I checked out, the person at the front desk said it was a known problem with the air conditioning and the technician they had brought in couldn't fix the problem. It is unacceptable to charge money to live in stink when you wouldn't live in it yourself. The hotel is well located near the train station and the old town with lots of restaurants and shopping as well as lake access. Bottom line though is they don't seem to care about the customers.

Excellent location and a very clean, well maintained hotel with friendly staff.

I loved everything about this hotel. The decor is beautiful, the staff was wonderful and friendly, the room was very nice, the shower was big, the location was great. Highly recommend!

The hotel is small but serves a purpose. We paid for a balcony room which was small, so small that my partner couldn’t do the toilet without the bathroom door being opened. The balcony had a little chair (one) but it really wasn’t worth the extra money. It was quite noisy due to traffic volumes outside. Pillows aren’t the best either. Breakfast was charged at €20 per person per day which we didn’t use and thought was expensive. We ate elsewhere for less. Staff were nice and friendly and had really good English (we had no French which we know is very selfish on our part)

Nice clean room in an ideal location

The property was clean and well located but the room was small and opened out onto a fake courtyard so giving no sense of day or night. The staff were very good though.

Our room smelt of drains, we were moved to the same location one floor above. /This was better, but did not totally eradicate the problem.

Spacious room, near train station and old town.

Great and close to all the places you need to visit and town

Expensive for what is it . The shower are like ice skating , no moisturizer provided , AC is right in your face when you sleep, very small windows that open to a little court yard with everyone else so can’t open window and have privacy !!! Will not return

Great location, nice staff, easy access to town and train station. Rooms and facilities are nice.

Unfortunately booking through Expedia gave us the worst smallest room of the hotel with view over a wall 230€

Great place to stay.

What a pleasant stay. Staff was incredible. I would come back to stay here.

We stayed here for our honeymoon! Beautiful room!! Amazing rain shower, & the toilet was separate from the shower/sink. The bed was so comfortable!! It was super close to the train station and downtown Annecy. Seriously, such a perfect location! Highly recommend this hotel.

Nice hotel. Excellent staff. Wish there was a small refrigerator to keep medicine.

Blev försenade i incheckningen då rummet inte var klart! Inget vidare rum för de pengarna endast en lite glugg till fönster. Frukostområdet var inte inspirerade. Men närhet till Gamla stan och kanalerna det dock ett plus

Super 👍

Chambre pas fini

Les chambres sont insonorisée, pour moi c'est le plus important