Overall Ratings & Reviews Mercure Nelspruit Hotel

The place is in dire need of a major upgrade. Broken tiles on the steps. Lots of damp on the buildings. Algae in the showers. Broken window blinds. Poor functioning air con I also felt unsafe as there were people playing very loud music in the parking lot and drinking

I have stayed at the property before, and the standards are dropping. Bongani at reception was amazing, THANK YOU! The property needs serious maintenance. There are clear signs of moisture near the door of room 404. The floor-tiles in the bathroom are loose, the board supporting the vanity in the bathroom is rotten and the silicone that someone tried to apply is terrible. The shower-head is leaking water. The soap dispenser isnt proper, the reservoir is unceremoniously put on top thereof, and often falls off. I had to phone reception to attend to both aircon and telephone remotes were not working, I also had to ask at reception AGAIN the next morning to have it fixed. I also noticed some milldew on the inside of the shower despite the entire room reeking of bleach. MASSIVE cockroaches running around the lounge department

It was good.

Good, but the bedrooms needs renovations

Reception is extremely bad. Upon arrival told us to go away and come back later they had electricity problems. Telling a client that is tired after a 10 hour flight to go away and come back later….. had to fight to get invoice… pure hell

Everything was good I really enjoyed alot with my family and the staff is so friendly.

The breakfast and staff at breakfast were hands down lovely! The tv lacked a remote and the heater was non functional.

My stay was average. The place itself was outdated as such i was not able to discern whether the it was the decor that outdated or whether the place was dirty especially the swimming pool . But the place is near the city, opposite a mall so those are huge pluses if you are new to the place. Based on location i gice it a thumbs up.

Canvas missing from frame for covered parking; oilet leaks water continuously; website says laundry service but they don't provide - which is a requisite for all of my accommodations when I travel.

This hotel should be shut down. The rooms could be converted into kennels and let out to the SPCA

Perfect location!

It was ok.close to shopping mall

Good value for money and proximity to all facilities. However, the place needs an update. remove the carpet and replace sofas. The cleaners need more supervision.

The check-in process was not smooth.The breakfast service was amazing, No shaded parking for vehicles, lots of construction noise on site. Pool dirty. Like to not visit again.

1. clean room but quite dark and need a bit of updating.2. There was tea/coffee/ sugar but no milk available in the room.3.Self catering but wasn't informed at reception when booking in that we had to ask for cooking utensils.4.No WiFi very weak, had to go to reception to pick it up.

The stay was amazing. The service was very slow at reception for check in and at breakfast. More people to be deployed during peak times of serving breakfast. Otherwise, all else was pleasing and we will book again for our next trip in that area.

Always amazing to stay at mecure

The aircon was on a timer and shut off every 50 minutes which meant I woke up once an hour to turn it on as the room was HOT! Also, no kettle to boil water for coffee, only one glass for water. The tap water was warm. The bathroom door didn’t close all the way. The front door had a broken lock. Room smelled musty, the aircon leaked water. WiFi was weak.Not worth the price.

Very noisy residents arrivjng early hours of the morning woke us up several times

Good