This was hands down our best European hotel experience. We were treated like royalty from the moment we arrived and our luggage was taken care of immediately, to the relaxed check in process and before check out we were offered to stay later (evening flight) and continue to enjoy the hotel amenities (including a changing room shower). The breakfasts was delicious, staff extremely courteous and helpful. Our room was cleaned daily and the beds were made again even when we just stepped out for a few hours. Everyone was extremely professional, took pride in their work and seemed to truly enjoy it. We cannot wait to go back. Grazie!!!