Overall Ratings & Reviews Mercure Hotel Frankfurt Eschborn Ost

This is a clean, quiet hotel. Staff at front desk is very helpful and speaks English. There is free parking in the underground parking structure. I enjoyed the trail nearby. Breakfast is fantastic and staff is super helpful. Rooms are clean and small, and beds are comfy Hotel is located behind big box stores such as Globus and I walked there easily. If you want to go to town or anywhere else, you will need a car.

Rooms need to be renovated and need to be cleaned from insects. Air conditioning wasn't working so good

This property is for the businesses that in the industrial park. Close to regional train service but not when traveling with luggage.

You get what you pay for

I think the parking was free.... :s The service was superb. We didn't book in advance enough to ger to double beds, so we had a bed and a sofa bed. The biggest kid 14y/o, 6'1" and 180lbs found it a little uncomfortable...but whaddya gonna do? My 9 y/o left his stuffed toy there, the staff set it aside for us to claim, so thankful. Thank you so much! The Aylward Family

Best location, close for shopping Centre, metro and highway , calm and peaceful area. The staff were great, helpful and friendly. Miss suleema( the spilling might be wrong) Was a very good, kind and helpful with us.

The staff are very friendly and always happy to help.

Toilet really needs some deep cleaning, looks like bus station toilet. The plastic curtain for shower also a disaster if you are not small person. Almost 200 euros per night for a room without fridge, coffee machine, etc is just ridiculous. Bed was ok, but most room are 2 single beds together, little space.

I've spent several days on two occasions there and I have to say... excellent staff, great people. For what it is in terms of facilities they for sure make the best out of it. Front Office to House Keeping, Breakfast Crew to the fabulous Restaurant ( waiters and chefs). amazing. Literally no complaints...will go back there next chance I get. Cheers to everyone working there!

Nice place centrally located... It would have been nice if there was complimentary water provided in the room. one bottle a day would have been good enough

A man who working at reception desk is really really rude. He was terrible! I would say he did discriminaron. Room condition was normal but there was some bugs in my room so I suffer hard time to sleep because they bite me. In addition breakfast was really expensive but there was no something special! I do not stay here again

We were there for 2 nights and kids really enjoyed it. The only negative was that the swimming pool was looked like it hadn’t been cleaned for sometime.

The breakfast offered was OK with some good choices. The breakfast staff was unfriendly and not welcoming. The reception staff was exceptional and the hotel has a nice pool area and a very nice bar and bar service staff.

Swimming pool really small ( very disappointing compared to the picture on the website) They told us the parking was free and then charged 12 euros per day

In my opinion, the standard of food is poor, definitely room for improvement. The nearest restaurants are a good 15-20 minute walk away.

Normaly hotel was 4 star but rooms are not 4 star standerd. 3 star standerd.

shower head didn't work properly; sofa bed was very uncomfortable

The staff at the reception was very rude and. She had trainee badge on her chest and way of talking to customer was not proper. The hotel should fire her immediately for better service.

Good. 3 Mercure hotels nearby.

Functional hotel close to the office, the breakfast was good but there is limited choice for bar food. The restaurant lacked atmosphere and had a functional canteen feel to it.