The staff were exceptional. You felt you could ask anyone for anything. The resort is simply beautiful. From walking in from the gorgeous beach to a cooler shaded jungle to find your room…well we absolutely loved it. The water was clear and beautiful and the beaches were almost totally clean of that sargassum (sp??). Some was in the water after some days with wind but you could easily get past it to the clean clear deeper water. And you could walk out several hundred feet without it being over your head. Do fun to just play in the waves without fear of strong undertows. Amazing.

Overall is pretty good. Staff is great, room clean. Reserved restaurant is pretty good.

Got bitten up whilw sleeping ,not sure if it was bed bugs or just ant and other bugs since there is so much trees around. Dining option very limited . Italian restaurants was absolutely horrible...ended up leaving and going to the buffet. Mexican would give a 6/10 ..however you are only allow one main entree and portion sizes are really small..so if ur super hungry you would need to go to the buffet. Ended up going to the buffet around 9pm after the mexican restaurant, very limited options and many dishes wasnt refilled. Overall wouldnt recommend

Room was good. Customer service and food could be better.

This was our first time staying at an all-inclusive. We came down to Mexico for dental work. I wouldn’t say this place is five stars but we liked it because it was small but it had everything we needed it. Two wonderful pools, a beautiful beach with lounge, chairs, and umbrellas! The two à la carte restaurants were OK. The buffet is outstanding. It’s really good. The rooms were also very clean and I didn’t feel that they were old. We are very comfortable here and the staff was very friendly. I think this is a great place to bring a large family, kids, couples or if you’re traveling by yourself.

The front desk staff was not the friendliest during our check in. I was given a room number and said I couldn't check in until 3pm. Then when it was check in time I was told that I couldn't check into that room and given a seperate room with 2 beds instead of the king bed I requested.

all the service are espectaculalr. The room ande the food are good, the staff were so kind

Great staff great bartenders room very clean nice air-conditioned

Swim-up bar was awesome. Property is on the beach and you can see the ocean even from the pool!

I’m not one to leave reviews, but I feel like it could benefit here extremely well.. My second time to Cancun. First was an absolute blast, figured this would be a similar experience. Restaurant was ALWAYS “full” even when I tried to make a reservation at 10am… Couldn’t make a reservation for the following day, had to be the day of. If using the A/C you’re light in your bathroom will leak. Yes. The bulb will drip water. Inside my room was EXCESSIVELY loud… Unbelievably. The room next door was SCREAMING at each other at all hours of the night. However most of the staff were incredible, housekeeping, bartenders. Would I recommend it? No.. Would I come back? Most likely not.. 4/10.

Very clean room a

Eco hotel, nature around the rooms. In my opinion, not good food, buffet flavor average, not much variety. Sadly, not the same teeatment for hispanic guests than others..

We found bed bug in our room. During the power outage, the property should provide emergency light or generator. And the cook should wear a cap at work especially during the power outage, the cook was sweating. She is using her clothes to wipe. So gross.

Staff are nice. Comfortable.

Loved the hotel it was beautiful and so peaceful. The rooms were very clean. What I did not like about this hotel was the attitude of the staff, for example we asked the gentleman at bar in the lobby for 2 foam cups and spoons for our kids cereal, the face he made us left us speechless, made us feel so uncomfortable. Never the less we didn't do all inclusive because we weren't gonna be in the hotel so for us everything being clean and beautiful was worth it.

None of the proper staff were on the same page on what the rules and regulations were for all inclusive. We sold a gold bracelet to go to another Sister resort and use their pools and restaurants, but we’re not informed that a shuttle would be longer than we originally told 30 minutes we were told 10. and also made multiple stops. They also neglected to tell us that we would need to make reservations before 4 PM and couldn’t make them prior to the day of. Had to go to the front desk to make these reservations as well we also were not informed that shuttles stopped certain days early and other days ended at 10 PM. We paid 250 per person to be able to use the other resort but due to this lack of information we’re not able to use it at one time. All minor things, but made our time at this resort disappointing because nothing was disclosed at the time of check-in then when we tried to make reservations, we were told one thing and then the next day found out that the actual protocol was something different. Upon finally being able to arrive at the Sister resort, we were found that there’s actually one pool because the resort was still under construction. They also allowed vendors to come on the property. We were continuously haggle to buy things on repeated day daily, which made enjoying the pool or sitting oceanfront unpleasant. Overall, I thought it was beautiful. The food was what was expected for a all-inclusive buffet style. Has a lot of potential but overall disappointed

The room options are very good, very spacious and well air conditioned. Love the scenery. The beach view is amazing and the pools are cleaned and well kept.

Muy amable toda la gente y buenas habitaciones

Fue una experiencia marqvillosa tienen opcion para todos en comida la comida estuvo increible y el lugar muy hermoso y tranquilo para las personas que quieren mucha fiesta no lo recomiendo por que es mas tranquilo pero el staff tiene opciones de animación en el dia y tarde y en la noche la barra esta abierta hasta las 2 am en general todo el personal de el hotel 10/10 y el espacio y el lugar limpieza y en general 10/10 volveria 1000 veces mas alli

Awesome place and people!