The resort met all my expectations. Lovely jungle atmosphere.

The pools were nice property was very clean and tropical, which I really liked

The main issue was with the room itself. There was a connecting door to the neighboring room, and because of that we could clearly hear our neighbors talking, which made it feel uncomfortable and not very private. Also, the bed and pillows were quite hard, which affected the overall comfort. Other than that, everything else was fine.

Yes

All the employees were so kind, and very helpful.

The location, activities, and property itself was wonderful. I really enjoyed doing yoga and aqua aerobics everyday. I wish the gym was bigger. It had decent equipment, but there was barely any room to move. Luckily I was in there by myself each day.

We love staying at the reef! It is a small resort with everything you could ever need. The food is good and the staff are kind!

Excellent staff; tidy rooms; great food

Room was nice, however it was next to the theater so it was loud at night. Food was limited and mediocre at the buffet. No poolside service. Seemed like they were short staffed everywhere. The snack bar food was awful and it took about 40 minutes to get a pulled pork supposedly ( the meat was cut into chunks) and cold French fries.

It was a great experience

Great resort. Will be back again

The staff was exceptional, rooms were clean, so many activies you could participate in, food was good, lots of options. Lots of Beach Chairs. Just a beautiful resort.

Need to update the room s

We loved the pool and there was lots of room for everyone. We booked a couples massage and it was amazing!

N/A

For the amount that you pay, the food was terrible, the constant noise, and the lack of amenities don’t make it worth it. This hotel has not improved since the first time we visited back in 2016.

The room was spotless, friendly staff, nice vibe, beach was so amazing the whole property was clean and kept up not to mention the wild life. We so enjoyed our stay.

Went with family. Rooms and resort areas were clean. Food very good, staff friendly and helpful. Love the layout of the resort , easy access to everything.

Amazing stay good food good beach

Clean, spacious rooms, with kind staff. The resort is smaller which makes it less busy and we liked that. The villa’s are surrounded by so much nature it makes a lovely break from the beach & sun, the boardwalks & waterfalls are beautiful-especially at night with all the twinkly lights. Food is pretty good, lots of variety and traditional Mexican options. I’d definitely recommend this resort.