Overall Ratings & Reviews The Abbey Great Malvern

The property looked lovely but the room only had one window which was on a security latch and only able to open 4 inches. No air conditioning was like a sauna and not able to sleep. The bar/waiter had a dreadful cough. Hope he didn't have covid. Very disappointing stay

Very nice hotel, stayed ther 3rd time. Decided to go for a premium room this time, paid significantly more for a premium room but couldn’t say what was premium about it, same size as standard room, bathroom even smaller, no aircon or even fan, no mini fridge, total rip off to charge much more for same standard like normal room. So next time just don’t bother and take standard room as hotel itself is really nice and perfect location

Good thanks, again.

Everything was lovely, although the shower was very old and the water pressure poor. Otherwise the room was lovely. The 1st room we were allocated wasn't ready but they'd already sent us up, so we had to go back down and get a new room. They were very apologetic and it was fine.

Very dated interiors, weak shower pressure (almost dribbling), no shower gel (shower gel dispenser empty, had not been checked by cleaners), room was stifling hot but thankfully there was a fan in the room. Breakfast was mediocre at best. We travel to Malvern fairly frequently and will not be revisiting this establishment

We had the Elgar suite which was large with a huge bed tub chairs tv complimentary drinks. The bathroom had a bath with shower over. Check in very quick .Staff very friendly . The buffet breakfast was lovely with big choice. The cooked breakfast was extremely good. We stayed two nights and really pleased with room and service we will visit again.

My second stay at the Abbey Hotel and as expected the facilities were great and the staff efficient and friendly. Some unusual circumstances led to my stay and the staff even help with those.

Had an excellent one night stay, as watching a show at the theatre ,as situated opposite the Malvern theatre. Excellent accommodation and superb breakfast

In the heart of Malvern…quiet…so clean

Very much liked the Olde Worlde aspect of the hotel. Room and bed were comfortable. Hotel plumbing could benefit from an upgrade. The shower and bath were difficult to operate and the water was very slow running. However, water into the hand basin was fine. We felt the menu for evening meals wasn't very inspiring. The breakfast buffet was good and we were able to order gluten-free options including bread. Overall a very nice stay and would recommend.

Lovely building in a great position. The room was clean and decent & the beds were extremely comfortable. We were a bit disappointed by breakfast however. For the room price we hoped for nicer than the bog standard buffet fry up & toast machine.

This is a traditional hotel with a great deal of character

great location , near the centre , clean rooms , great veiws of surrouding areas

Very well situated hotel in the heart of Malvern. The staff were friendly and helpful and the breakfast was very good. We opted for one of the cheaper rooms and so did not have a view, but the room itself was absolutely fine and was good value. We have found that more and more hotels are charging for parking, so the free parking here was very welcome.

Had a lovely stay, hotel lovely in a lovely setting, staff friendly & helpful, food good

Friendly staff and lovely vegan breakfast specially prepared for me each morning

Staff and service were very good. At very short notice and without a booking we were found a table and dining for 5 people in the very busy restaurant so allowing us to have an evening meal and get to a show at the local theatre. Top marks. Having been prompted to reserve a table for breakfast on Sunday morning we turned up at our reservation time only to be told that there were no tables available. What is the point of making a reservation if it cannot be honoured? I took this up with the receptionist when checking out who simply said that some people will turn up for breakfast without making a booking. I’d better not record my response to that explanation.

Excellent location & great customer service

The hotel is well located, with incredible views from our room. The food was good, and the room was clean and well maintained albeit v dated. Disappointed that it wasn’t the greatest dog friendly hotel ever. Dogs not allowed at breakfast, and nothing specific provided (like a bed or bowls etc.) That said, I would stay again for th3 location in Malvern, which is such a beautiful place

Really enjoyed our stay, the staff were very helpful and kind. The hotel was beautiful and we will certainly stay there again. It was also well located for all the things we wished to do in Great Malvern.