Overall good, could possibly have better food options.

Los empleados fueron muy amables todos!! La Vista ala playa espectacular, todo muy limpio, la comida en buffet muy deliciosa, snack bar muy rica tambien, solo un pequeño detalle que no me gusto fue que cuando faltaba media hora para que ellos cerran ya no resurtian nada. Pero todo lo demas estubo muy bien, mi primera ves en un hotel con todo encluido y quede satisfecha. Enverdad si lo recomiendo mucho

This resort was a great value for the money. Plenty of amenities. The facility is a little on the older side but it is very well maintained. There is plenty to do in the resort and being all inclusive you don't need to spend much more than for souvenirs, excursions, and tips. Any concern I had was quickly addressed with great customer service. The entire staff was incredible from Sergio at the lobby bar, to Fabiola at the dining hall to Ana from housekeeping and the many others that made our stay carefree, enjoyable, and memorable. A short taxi or bus ride will get you out to the city centers in Zihuanatejo or Ixtapa. I recommend this resort and I will return.

I don’t like Kids on adults pool

This was our second time at this location. First time was great we went with a family member who had. A Clue Membership” which by the way if you have it they treat you amazing! We didn’t have the membership FYI. This time We had a horrible experience. First day we didn’t get our rooms until 6pm check in was at 3 ( side note I paid for 3 rooms I have a party of 7) we walk into room number one there was a maintenance guys fixing a leak. We have to go back down to reception they say”we are almost done” ok. We started our first day at 7:00pm wasted our time. Day 2 we had an amazing time but not at the hotel. We get back to the hotel at about 5 there were puddles of water everywhere in one of our rooms. My families clean clothes was all wet. Water made its way to the closet. We call down to reception they sent someone to “fix it” again we had to share a room while they “fix it.” I asked for a new room they said, no! But they did wash the wet clothes. Day 3 again some issues. I wasted time arguing until they finally gave us a new room. Everyday we had the same issue with the same room. It was always was getting fixed. I just wanted a new room From the beginning and to enjoy my vacation. Manager did send an apology letter as well as a bottle of wine with some fruit, but honestly they should have given us another room.

Can use more fresh fruit and vegetables

Food was okay! What i did not like is only two elevators were working. There was a lot of people waiting in line. Pool was not too clean. And overall it really sucked because thanks to airline Aeromexico we lost a day at the hotel.

Great service and hotel

DON'T GO TO THIS RESORT!!!!!! the hotels cleanliness was terrible. Everyone in my family got a food born illness during our stay except for my husband. My six year old was vomiting uncontrollably on our second night from the reservation Italian restaurant. He was so ill that he wasn't better for the rest of the trip. I started to notice at the swim up bar and the snacks stand that the servers were washing the dishes by hand rather than using a dishwasher. This is clearly why we got sick. In the morning all the items were fresh and hot from the dishwasher but clearly the staff were far too lazy and would rather wash the items by hand than trolly them back into the restaurants. They were not using the proper hand wash method with bleach either. My kids ended up contracting Hand Foot and Mouth disease from the kids pool. The children's pool area looked clean upon first inspection but after my daughter mentioned green slime that she slipped on, up near the slide I had a further investigation. Turns out children aren't as important as adults at this resort. All it would have taken was one pool guy to notice and clean but there was green slime all over the landing of one of the slides, which meant the area wasn't being cleaned properly. I'm sure this is where he contracted Hand Foot and Mouth as it is very contagious. We have been home for three days and been to Emergency back here in Canada and it is confirmed HMFD. Now my daughter also has contracted HFMD.

Very good staff. Always accommodating. Great family environment. My only complaint would be music pounding after 11pm.

Yes

Wonderful staff members (Bella, Lalo, Jessica, Leo) , beautiful property on the beach

Yes the room was very nice and clean also the staff was courteous.

The staff are very friendly, eager to help and knowledgeable around the area

Property is old and needs to be rebooted… Please don’t have kids on the side of the swim up bar… Should be an adult/kids section walkways from the pool to lobby are very slippery… Put down mats… Food at the snack bar terrible… Beach bar closes way too early!

I love it there! 17th trip to same place! It’s paradise

Absolutely loved it - only down was there was no mini fridge in the rooms. Def would come back though!

Great for families, great sunset views Comfortable rooms and the food options are real good

The staff went out of their way to make us feal welcomed and comfortable. The property was clean and someone was always cleaning and refreshing the maintenance of the property. The trees and bushes all were well trimmed.

8/10