PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Explore PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land
8.0
Very Good
From 470 reviews
Cleanliness

8.0

Room Comfort

7.8

Location

9.4

Service and Facilites

8.2

Traveller Reviews PortAventura Hotel El Paso - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Number of reviews per page
20
40
Top reviews
Krisztian
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I liked the style and it was very close to the park I was missing the fridge from the room.
DIANA
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Not even a 3 stars hotel in my opinion... Worn out and old furniture, cheap towels, no fridge or mini bar in the room
James
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We went during school trip times so as you can imagine full of spanish kids who have no manners. But apart from this. The staff were amazing and couldnt do more to help you or try to avoid the kids during breakfast and Dinner. Room was fine, a/c was alright. Food wasnt the best options but enough for a picky eater like me. Fresh fruit. Bread, pastries ect
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Luis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent place for your Christmas Vacations
Huw
icon-Business
Business
4.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Not a 4* hotel. It’s tired and in need of a facelift. Disappointed that restrictions to amenities were not flagged during the booking process.
Stuart
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

We had to move to different room on two occasions due to water leaks. Staff were rude , unhelpful and at one point suggested for one move we had to pack up and go to reception to get new cards Property is in poor condition
Verified traveler
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

The location of this hotel to the PortAventura theme park was brilliant only a short walk up the hill! The shower was nice and powerful. Unfortunately this is where the good stops. The bed was hard and not very comfortable, the hotel itself is incredibly noisy one of the worst I have stayed in! There is no soundproofing whatsoever and the occupants were not curious.
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Abbas
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

MAKE SURE YOU READ!!! Lets start of positive, great location for theme park, water park and Ferrari land. The rooms and hotel absolutely shocking! Rated a 4* hotel, i would like to understand how? Who gave them the stars? When will this be reviewed? Checked in, given keys to the armadillo building. Walked into room and was absolutely mortified! Room had been 'cleaned' however ash under glass tops, stains on furniture, miss match furniture, chips out of furniture, wardrobe had half the paint missing, bath tap rusted, unable to put nob up for shower use, door handle of bathroom was faulty. Overall just felt absolutely disgusting! Went straight down to reception to find a que of people complaining about all kinds of things. Literally witnessed over 10 people complaining! Was offered to stay in another room by the manager, whilst having a distraught child who believed her holiday had ended we felt we had no other option but to agree or loose our money according to management. Manager gave us ticket's for water park as an apology. The day we came to use the tickets the water park would not allow us in with them!! Hotel had messed up yet again!! Felt like we wanted to be out the hotel as much as possible as it just felt dirty. Staff was okay - if you want bedding changed you need to take your own bedding off or they will just 'fix' it. Breakfast is exactly the same every day - very boring and repetitive. Wish i could add pictures for you. NEVER AGAIN!
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Karim
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Great place for family vacation however air conditioning was very week , they have to renovate the rooms.
Mazal
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Very close to the park
John Edward
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Nice hotel comfy beds
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Lovely hotel Very pretty Lovely atmosphere
JHANDRY
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

All good
TERENCE MICHAEL
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Good to have access to the theme park
Jessica
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

We enjoyed our three day stay. The hotel hosted evening activities for kids which was a plus. The unlimited access to Port Aventura was also nice since you can step out of premises to eat at your hotel or in town (25 min walk) by the beach. Overall, great place and experience that I would repeat.
Andrew
icon-Business
Business
6.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Noisy neighbours, dirty floors in room. No iron or ironing board (travelling for work). Close to theme park though!
ROBERT
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Room was dirty with debris on the floor pillows mark with fresh blood stains and sheets to.Mark next to toilet on the wall licking from the toilet to basin Derry with some type of cream.complaining at reception show the pictures responded the cleaner wil com but don’t know when After the cleaner cam just changed the bed sheets not clean the bathroom and the floor came back from the park at around 10pm dident had power to complain again.In the morning have to go to breakfast early wake up at 7 open the hot water of cors was cold waiting 15 minutes still cold went to reception complain about it replaying you have to wait 15 minutes went back to the room after 20 more minutes water start getting hot disappointing
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Rachel
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Great
Oleh
icon-with Children
with Children
6.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Just old hotel what you need to dust off. Strange system with dinner drinks: staff doesnt explaine to you that coca-cola from automachine is not included and after if you take drinks - they are like seagles come to you and ask you to pay. Very low-level english. Old bathrooms. Nothing special.
Ellen
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 108 week(s) ago

Hotels.com verified review

The hotel is ok, swimming pool is fun, reception area clean and organised and the theme park is amazing so the tickets were what made this stay. A few things to note: The breakfast times were really not right they will give you a 45 min window in which you will spend the first 10 min going in and the last 10 being reminded you need to leave. This was really not explained on arrival and the first day we arrived at half past (thinking we just had to arrive within the timeframe chosen on the app) and immediately being reminded we needed to leave… the park is a good 15 -20 min walk to the park gate. the walking inside the park is insane so be prepared, this hotel does not include early morning entry (those that are inside the park do) and last, our room was ok there were a few cobwebs in the ceiling crevices which meant my children refused to sleep in the top of the bunk bed and we were eaten by mosquitoes (obviously the spiders were not working hard enough ;)) so take repellent. Also, disappointingly our room was about half the size of the room in the main building that some friends had booked directly with port aventura (same class and price, but they had a bigger cleaner room with a reception and sofa) request these in advance if possible. This is a trip for the kids and they loved it so that’s all we really cared for. The hotel has things to improve but as a theme park hotel it did the job.
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