Really amazing hotel, much better than I expected Rooms are very big, high ceiling and right in front of the sea for an amazing sea view . Highly recommended and will use this again. Big thanks to Mark for welcoming us despite us coming very late and the receptionists were super too! (Didn't catch either name) Rooms are clean and all staff are very helpful and great Keep up the amazing hospitality!

We knowingly booked a small room. The room itself was clean and decent enough. It was an extremely hot day so could have done with A/C or at least a better fan than that provided. The bathroom was too tiny to be practical. There was no shelf in the tiny shower and there was not enough room to bend down and pick shower gel off the floor. Overall the price was very reasonable so we were not expecting the world. Staff were friendly, the room was clean, and the bed was comfortable.

I was very disappointed with my stay at the Best Western in Eastbourne. The hotel feels very outdated and poorly maintained. There was no air conditioning in the room, only a small fan, which was uncomfortable especially during warmer weather. The room itself looked tired, with old carpets and paint peeling off in places. The bed was made from metal tubes and felt unstable and shaky every time I moved. The mattress was also very old and even stitched in some areas, which did not feel hygienic or comfortable. Breakfast was very basic and not particularly enjoyable. Overall, the hotel did not meet my expectations and certainly did not feel good value for money. I would not choose to stay there again.

Great first stay here. Clean spacious room.

Didn’t have breakfast. Staff were very good but far too overworked for the size of the place and guests. The hotel felt like the marycelest

No air-conditioning Staff helpful Room stains on ceiling and carpets Good location

Good nights sleep

Breakfast is really good and great choice, lovely sea views

I have a few comments regarding our stay. I wasn’t expecting a five star but in some ways a 3 star was a little overrated. We were greeted by the most loveliest helpful receptionist. He was 5*. It went downhill from there I’m afraid. The room was ‘ok’ but we got what we paid for. When returning from night out the night receptionist was 1* at best. He cod barely converse. The bar man assisted telling us it was his night off but would help. After drinks at bar We asked for a jug of iced water to take to room. Barman said receptionist would help and to wait in reception for the water. The receptionist came out with two plastic very stained cooking jugs and asked ‘which one’? I asked for a cleaner one and spotted some Pimms jugs which would be much more suitable. Begrudgingly he agreed and assisted. When arriving for breakfast we were not greeted. We found our own table and made way to buffet. Platters were half full at best with many cold offers empty. No bread for toast. No eggs. No pastry. No fresh fruit salad. Juice on a bare minimum, literally had to wait mins to drain. We were not late. We were there 930 latest. We had find someone to request hot tea and coffee, which as tasteless. However at 10 the staff were very attentive to say buffet was shutting. Went for swim. Shower was freezing and woodlice on floor. Nowhere to change in private. Weeds through fire escape. This is barely a 3 star. My only compliment of this hotel was the lovely gentleman on reception when we arriv

The room wasn’t clean. There were marks on the carpet and the bed sheet was ripped. Bath looked like it needed deep cleaning. But the staff were polite and we had a sea view.

The staff were friendly and helpful but the hotel itself is tired, outdated and dirty. Our room was dusty and it didn’t look like the floor had been hoovered in a while. The breakfast was ok though.

Room okay,

Had a great stay. Staff were very friendly. The room was nice and clean. I also took my dogs. Very pleased with my stay.

Average stay with dated rooms and amenities. Breakfast was not great quality but it has everything you would need.

Room was clean. Late breakfast, so no fruit or croissants, but the cooked breakfast was hot and well cooked. Staff were amazing. Excellent service Despite being unable to use the pool. Dasa was very professional and helpful to us.

The swimming pool was a welcome addition as the sea was too cold and choppy to swim in. The towel rail was heated, there was a heater and TV and kettle in the room. A shower and toilet en suite. All for £50 a night. Bargain

Our room was small but clean and comfortable, however the en-suite bathroom was very small and in need of redecoration (and possibly redesigning). Overall the hotel looks okay but a bit tired and in need of a refresh. On the plus side the staff we spoke to were friendly and helpful and the hotel is in an excellent situation being opposite the beach and only a few minutes walk from the town centre. We didn’t use the bar or indoor pool so can’t comment on those. We could park outside the hotel which was great, and could purchase a ticket for parking which was good value.

The room was clean, spacious, and the four poster was a great feature! We really enjoyed the large bathroom with the spa bath, and seperate dressing room area.

Was welcomed by lovely staff

Good staff and hotel. No hot water throughout the stay which was not great.