great location, close to Gran Via with shops, restaurants and easy access to transportation. Rooms were spacious and comfortable. The only thing is that the AC is controlled by the reception so we have to call each time to lower or turn up the temperature. Overall great stay

The staff was anwsome and attentive . But the settings are not aligned

Quaint and beautiful hotel.

Great hotel and I would definitely stay here again. Appreciate the staff as well.

Staff are friendly and helpful, location is very convenient walking distance to most of the tourists spots like Pierre del Sol, Plaza Mayor, Mercado San Miguel, I will stay here again.

Excelente hotel para el precio. Tenía todo lo necesario. El personal muy atento. Y queda en muy buen lugar cerca de todo.

Single room was too small Every time I wanted the ac to go on or off had to ask the front desk No hooks in the bathroom Not many room to set make up etc in the bathroom

Excelente Servicio y ubicación

Facilities need to be updated

Great location for exploring Madrid, with metro access just steps away. The room was a good size, very comfortable, and the water pressure was excellent.

Nice bath with enough hot water for healing tiredness. The location is excellent.

Excellent location! Right off the Gran Via - easy walks to transportation, tons of restaurants and shopping near by. Excellent customer service - front desk was friendly and knowledgeable; she answered all our questions. They also were able to check us in a little early and stored our luggage both before and after our stay. Hotel needs some updating - beds were a little uncomfortable. Sheets were clean but seemed worn. Of course we spent little time in the room as we were busy exploring the beautiful city! Great hotel especially for the price!

The cleanliness of the room. The staff were very helpful with any question I had. The location was great. Near great restaurants and shopping.

Good place to stay.

Clean room. Friendly staff.

The hotel looks clean, and the lobby employees are very friendly and always willing to help you

This stay was a quick overnighter to catch an early flight. The staff was very helpful in securing transportation and making dining recommendations. The lobby and location was great. The condition of the room, however, was disappointing and in need of an update... there was significant wear and tear including cracks in the bathroom sink, water damage up the side of the bathroom door, well worn bed linens, etc.

Muy comodo y buen ubicado

As a group of ladies, we really enjoyed our stay at this hotel. We had a room with 4 single beds, plenty of room and comfortable, with a fridge. Lovely shower. Conveniently located for all the main attractions. Palace only 10-15 mins walk. Extra praise for the lovely receptionist, who was really friendly and helpful.

Located in city center Walk around to the metro station