The staff were very friendly, the room was clean and the location is central

Fantastic location, fantastic price, staff was friendly and helpful.

Even though it is central it was reasonably quiet , large comfortable room with wrought iron balcony and lovely street view . Lovely bathroom with all toiletries provided and large comfortable bed , quiet hotel . Lovely breakfast area with variety to choose from suiting vegetarians. All staff cheerful and helpful would one hundred percent return

Great location, comfortable stay.

Super clean room. It’s located near public transport areas which make it ideal if you plan to go anywhere in the city. It’s pretty central to everything. I was able to walk to El Museo De Prado without any issues. There are plenty of places to eat, drink, and shop at. The room also has AC!! Big difference in the summertime. Extremely comfortable. Our room had 3 balconies that over looked one of the walkways near Puerta Del Sol. Since the World Cup games were going on, we were able to see people celebrating the Spain and Argentina wins. Definitely keep in mind that the city comes to life at night so there are times people are coming or going to an event/bar/club.

Close to everything. Quiet and clean. Great hotel.

Good

Good location and we had a wonderful time.

Las habitaciones estan remodeladas y muy bonitas.

The hotel is right in the heat of Madrid and easy to visit shops, restaurants and museums. We were in a freshly remodeled room on the 4th floor. The hotel is in the process of updating the remaining floors, but still there was no construction noise and the remodeling was neatly sealed.

Great location,hotel is being refurbished, shower was disappointing very good but no shelf and tap control right in middle kept hitting g and altering temp and flow ,not well designed sadly.

The cleaning lady broke my iPad screen and dident say anything ,Who is goi g to paid it ????

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Very clean room, staff exceptional, breakfast amazing !

Nice location, at the heart of Madrid. A little noisy, inside and out, just renovated. Good cost per value.

Location was wonderful! Staff was very kind and welcoming! Please give Veronica the lady in the dining room a raise, she was very kind and helpful with my kids , answering questions regarding the food options in the buffet. her warm and welcoming attitude made our stay more than pleasant! We will return to this hotel in our future.

Great location

Comfortable hotel

Staff was nice try to change me not room available

Smelly bedroom should close them both. Since it was winter not air conditioning was on so it was that plus the smell. Should close 218 and 318 bedrooms definitely, not like the pictures shown in Hotel.com. I reserved 3 rooms and two of my families ended in this smelly hole in the back of the hotel near the Laundry room, that by the way need renewal too. I am sorry but we saved for this trip and is so disappointed to ended this way.