Wonderful friendly, helpful staff, except I had to call in twice to confirm booking as could not be found. Super friendly, helpful staff, beautiful reception, venue, dining room area, amazingly spacious suite!! :-) I would include a dish drying cloth and salt and pepper, possibly Nescafe coffee sachets. Unfortunately the outlook was awful-the building opposite has been neglected and is an eye-sore; its as if the hotel is in a bad part of the city. If fast growing pepper or viburnum trees could be planted next to the hotel property fence, this would create a beautiful vista and block the immensely ugly view, otherwise a fantastic facility with covered parking directly outside the unit with extra covered parking. Thank you.