Traveller Reviews Hôtel Mercure Carcassonne la Cite
Number of reviews per page
20
20
40
40
Top reviews
Arthur
with Partner
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Good value hotel with very helpful and nice staff. Good value and decent range for buffet breakfast
Andrzej
6.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It wasn’t a 4 star hotel experience. It can be seen like it from the way is advertised and looks on pic. The room was small, no proper mugs for coffee in the room just paper one ( no milk sachets provided either which with the amount of English tourists visiting ( drinking tea with milk ) is kind a strange). Cleaning issue in the bathroom especially around the edges of the shower. Room was not cleaned one day at all. Second day cleaned only partially ( bed was made but bin not emptied and dirty cups left on table not cleaned ).
Staff were friendly but unfortunately not all of them speak English. Breakfast was good but poor selection of coffees ( no cappuccino or latte ) just basic one.
You can definitely find better options for 4 star hotels in similar locations.
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Jerome
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Rooms were clean and very functional. Air conditioning worked perfectly well. Checking was quick and efficient no unexpected issues at all
Staff very helpfull. Breakfast quite nice for the value. Very clean
I wish we had another day to enjoy the pool and outside areas it looked very inviting.
bachar
Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Très bien
Deborah
with Partner
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Room was clean, breakfast was great (apart from the pod coffee machine not working very well), late check out at 12.00 was really helpful and staff were really friendly at the reception desk and at breakfast. The pool wasn’t open which was a shame as it was 26 degrees whilst we were there. I would definitely stay there again as it was so close to the medieval city.
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nicholas
with Partner
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Great friendly staff,good restaurant.
Jose Mariano
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
.
hussein
6.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
The staff were great and location is very good
Lynn
Leisure with Partner
10.0
/10
Reviewed 41 week(s) ago
Expedia Group verified review
Clean room , lovely friendly staff, walkable to the city
Jeffrey
with Partner
10.0
/10
Reviewed 43 week(s) ago
Hotels.com verified review
Our room with spacious and the staff was just super.
Luis
Leisure with Partner
6.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
Didn’t have breakfast during my stay.
Room was standard. Staff, was nice.
Well located, walking distance from the citè.
David
Business and Leisure Family
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Great hotel with a marvelous location! Easy walking distance from the Cité!
Thomas
10.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
Great location, clean facility, friendly staff.
Andrew
with Partner
10.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
We stayed one night here lovely hotel great location near the old medieval part of Carrcassone
Alann
with Partner
10.0
/10
Reviewed 50 week(s) ago
Hotels.com verified review
Make sure to make a reservation for dinner early.
Beautiful grounds. Charming staff.
Easy parking. Walkable to castle.
Rhonda
Leisure
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Lovely room, lovely hotel. Walking distance from the Medieval city. We really enjoyed the “American breakfast”with eggs, bacon, fruit and yogurt, plus all of the French sweet breads. Wish we had more time to stay at this lovely hotel!
Chris
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Great hotel, good rooms, ideal location for Carcassone visit as only a 5 min walk to the entrance of the walled city.
William
Leisure with Partner
10.0
/10
Reviewed 51 week(s) ago
Expedia Group verified review
Lovely quiet hotel just yards from the battlements of Carcassonne. Plenty of secure parking.
Valerie
Leisure
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Location is great. Convenient to the cite Breakfast was excellent. Staff friendly and helpful. Would stay again