Overall Ratings & Reviews Grand Mercure Sao Paulo Ibirapuera

Recepcionista nao prestou atencao no meu atendimento nem por um segundo, aparentememte um grupo estava chegando naquele dia e ele ficou prestando atencao no atendimento da colega o tempo todo e se metendo no atendimento dela ao inves de falar comigo e me apresentar a propriedade (horarios de funcionamento, onde estao localizados os restaurantes…) nao houve uma conversa durante 7minutos de check in e no final a unica “instrucao” dada foi de que o quarto era para nao fumantes e que eu deveria ler o keyholder para ter informacoes de horario. No frigobar haviam aguas vazias e todos os itens de dentro da geladeira estavam empoeirados e avisei isso 3 vezes e em nenhuma vez foi resolvido. O quarto estava bem limpo, roupas de cama, toalhas, tudo bem limpo e cheiroso. As camareiras fizeram um trabalho impecavel mas a recepcao tem muito a melhorar.

Magnificent hotel. Highly recommend it.

Absolutely lovely hotel! So peaceful, clean, and relaxing. Best hotel breakfast I have ever seen. The room was spacious and comfortable. Despite being near busy roads, the room was well sound-proofed and quiet at night. We enjoyed a great couple’s massage at the spa, too! All of the staff members were so kind! Only complaint was that it was not very easy or safe to walk to Ibirapuera Park, despite being so close. Otherwise, this hotel is perfect.

Excellent stay at this hotel, very friendly and responsive staff!!

Towels are old and thin, shampoo bottles empty and with mold, ac noisy and in your face

This is the second time I have stayed at this Hotel in one month, I was greeted so cordially by the Staff just like my first stay. My Check-In was quick , efficient and very attentive to any of my needs. My room was incredibly clean, the room so comfortable and spacious. I got in at 9pm and ordered room service, my food was tasty and warm and the service exceptional. I completely recommend staying at this hotel, it is worth it.

I love how everyone from the staff is always ready to help you in any way without you asking, everything looks so clean and pristine, I liked the Bakery and the Restaurant. My room was perfect, everything comfortable. The breakfast had many options and pastries to choose from, very delicious. The only thing I would say is that my tv did not have Netflix and only had local tv channels to go watch. I will definitely be staying at this hotel again.

The Room Service was bad, they dont even answer the calls, not even the front desk. Very bad. I order towels and they brought them 1 hour later. The hotel is old, not worthy.

Good sized rooms. Service was mixed to disastrous. Check in was very friendly and good. First day I managed to order room service. From then on, literally any time I tried to phone reception or room service it would just ring out. Trying to get drinking water was impossible and highly frustrating. Rooms are good size, but the bedding is poor. There was dirt on the bedsheets. The bedding is thin, pillows are small and lumpy. Swimming pool is freezing - I enjoyed it as a plunge pool from the Sauna, but isn't functional as a pool. Gym is pretty good.

the hotel is located in a safe zone, close to Iberapuera Park, but not in a walking distance to a shopping mall

Very well located hotel and a good price with excellent service and a good breakfast.

Hotel muito bom , ótima localização

We try to negotiate at least one discount since we need to return immediately on the last flight from Sao Paulo to Miami due the Corona Virus and they are inflexible. We use the room for 4 hours only and we didn't have breakfast. They charge me a full rate + 1 bottle of water and the parking. We are very disappointed with the lack of consideration in one situation like that and we do not plan to return to this hotel.

What a great hotel this is. You feel social staying here . It feels elegant, and the service you receive is top-of-the line. The breakfast every day, is fantastic. I looked forward to the coffee and the fresh fruits the most. They will also make anything you want. I’m sorry, I could not find one negative here.

Great hotel in a great location.

Breakfast was worth it! excellent local selection and more. The walls/floor were thin--meaning I could hear my neighbors every move. Other than that I enjoyed my stay. The staff were professional, helpful for every question/need, and courteous.

Great stay as always. Been staying at this hotel since back when it was a Sofitel. Great hotel

Very nice place to stay overall. Only major problem mas the shower leaking through the box and flooding the whole bathroom at times due to a major design flaw.

the building is awesome, nice style and personnel is very nice too.

A localização do hotel e boa na cidade de SP e próxima do aeroporto de Congonhas e Ibirapuera, porém o café da manhã e modesto comparado com outros hotéis da mesma categoria ...