We had a room on the first floor right next to the outdoor pool which was great but we soon realized that the sliding door was screwed in place with a door stopper so we couldn't walk outside at all. Seemed silly to have to walk all the way around when we had direct access. Also seemed like the room was very dark even with all the lights on. Otherwise average hotel.

The property is not nearly as nice as the pitures look. Our first day there our door locked and wouldn't open. The staff had to pick our lock so we could get our stuff. They gave us a new room but that room was very humid even withthe ac going. Don't bother with the restaurant.

Everything was very nice. Clean comfortable room and the staff was friendly and welcoming.

Diego, the HEM, was rude from the moment we arrived. I observed that he was rude to his staff and to other customers, as well, during our stay. He is definitely not Management material. He created more conflict than he resolved. With a full hotel the weekend we stayed, only one of two elevators was operative. When we checked in, both rooms had trash visible in the floors. Plumbing in both rooms was loud and in poor condition. Guests were allowed to let their children run the halls screaming well past midnight both nights we stayed. The hot tub, which is one of the main reasons we chose this facility due to my husband’s autoimmune disease needing to relieve joint pain, was inoperative. So we couldn’t even use that at all during our stay. If we ever return to this area for any reason we will NOT stay here. I truly cannot believe this facility is worthy of the Sheraton or Marriott endorsement. I was a flight attendant for nearly 20 years and always associated Sheraton and Marriott with high quality service. That was not our experience in this facility.

They claim to have renovated. I'm not real clear at what was renovated... the bathrooms were nice, which is a very positive thing. The flooring throughout is showing wear and tear. The bed was nice, the furniture was standard. The outside pool area is so sparse, after the 2nd day there we had to find someone to clean the pool, it was so dirty. No one attends to the pool area. We stayed 5 days and no one ever straightened up the furniture (which is very dated, btw), or cleaned trash up; same cigarette butts and empty cups laying around, there the whole 5 days. There's 11 planters by the outside pool, haphazardly placed around, all empty, except for growing weeds. the pool needs descaling and fresh painting, it's chipping and discoloration all across the bottom. There's only 1 grounds keeper, there's weeds everywhere. The dining/bar area is very nice with updated furniture though. I tried uploading photos but the post rejected them for some reason.

I had a lovely evening. Thank you.

The room was clean

The only thing we noticed that needed to be addressed was the lack of adequate non-slip bottom of the bathtub (especially in an accessible room). Otherwise, everything was very good.

This is a very nice property that appears to have been recently renovated. The room was comfortable with a nice shower. The room had excellent air conditioning. Breakfast is provided complimentary in a nice restaurant, similar to a constant of a breakfast, but with a server who brings drinks. All in all, I would recommend this hotel. I saw there also was a pool for those who have children who like to swim.

Most certainly was not a “5 star resort”

It was a convenient location, with clean accommodations but could use some improved upkeep.

Stayed here for one night when we went to summer fest. Check in was fast, 5 mins or so. Hotel was clean and the bed was really comfortable. They have a breakfast buffet but it’s not complimentary. We didn’t eat there. Would stay here again

The hotel was clean, staff were friendly, and it smelled so good! One elevator was down a few days.

Clean room, quiet area, furniture part on headrest was

Room was very dark. Was told at check in that the hotel was out of regular coffee, WHAT??? Comfortable bed

Solid hotel for business or pleasure.

Nice

Love this hotel. My 2nd visit and it’s been great each time.

Comfortable

Need to add microwave to room