Overall Ratings & Reviews Best Western John Muir Inn

The staff was friendly and extremely helpful. The location was convenient and the property was old but safe.

The property is directly off the highway, situated on a corner with a stoplight. If you are sound sensitive like I am there is no getting away from traffic sound. And while the staff was fantastic trying to find me adquiere room the hotel was old enough that even the floors squeaked horribly with the folks above me tromping over my head. Ultimately I left and found a quieter hotel. But if sound doesn’t bother you the hotel was neither good nor bad.

Rude checkin. It felt like we were annoying her. Room reeked of smoke, with no smoke free alternative. We wont be back

Wound up staying 9 nights due to illness. Staff was friendly, understanding, and accommodating. Price per night was good value. Bathtub did not have stopper to allow filling tub. Breakfast could have had more variety; scrambled eggs and sausage links every day. Sometimes hard to get new towels.

Great value! Friendly, helpful staff…

Good value, rooms clean, good service, pretty good breakfast

Good

Good

Check in was simple. Room was ok. Could use more blankets or a bedspread. There was a splatter of something on the ceiling over bed. Breakfast not as good as it was last year with less options and same thing every day. Noisy neighbors late into the night.

Great staff very helpful

House keeping walked in with out knocking at 730am this ruined our whole stay. The breakfast bar area was awesome and well stocked. Food was good.

We booked a room with two double beds and they put us in a room with one king bed.

Spa was not working dirty bed was hard as a rock shower was cold the hot the cold not study hot water breakfast was good just some homeless pepole living in thare car in the parking lot eating instead.

Loved the breakfasts

We were very comfortable. Ended up adding a 2nd room and they matched the pricing. Staff was super friendly. Next trip to Martinez, this will be where we stay.

Room was quiet, very clean, bathroom was clean. The continental breakfast was is better than hotel I've been to. The staff was very friendly and courteous. I live in Pasadena and when I come up to the Walnut Creek area, this is my preferred hotel. Thank you.

Last time that I went there wasn’t a pleasant experience, but this time the staff was super professional and friendly. The lounge was decorated nicely with a valentines theme. They even had cookies and popcorn for the guest! The room had all of the accessibility features and my mother was comfortable. Minus one rude guest on the elevator it was definitely a 180! My only request is to have enough towels in the room for two guest if you book for two guest. I was able to quickly rectify that issue and got towels instantly.

Everything as staff was great but our room was great our fan didnt work

Ok

I stayed with my spouse, child, and dog in the only available dog-friendly room there was- on the first floor, next to the ice machine. Like any other dogs, when a dog hears someone nearby, they bark, and since the ice machine was so close to the room, it made my dog jumpy. If that's not enough, a guest who checked in later that night on the upper floor was walking in their room, and the floorboards were squeaking so severely that it was impossible to rest. Luckily, they went to sleep shortly after, and the squeaking stopped. The Carpet was worn out and had bumps in it, and my dog was restless, probably due to the strong past dog odor in the room.