As a returning guest, I am deeply disappointed with my recent stay at this hotel. While our first visit was excellent, this second experience fell significantly short of expectations. The service quality has deteriorated considerably, particularly at the front desk. Despite having confirmed reservations for two superior rooms, we faced numerous challenges: Major Issues Encountered: 1. Unresponsive customer support phone line 2. Extended check-in delays due to "rooms not being ready" 3. Room type discrepancy - given lower category rooms than booked, with a casual suggestion to "adjust for one night" 4. Misleading website photos - advertised images are from the original building, while we were placed in the new building without reception facilities 5. Extremely poor room service responsiveness requiring multiple follow-ups The staff's default response to any concern was simply "this is our policy," showing little regard for guest satisfaction. For a hotel charging premium rates, the service standards are unacceptably low. The disconnect between price point and service quality is striking. Given this unsatisfactory experience, I cannot recommend this hotel for family stays and will not be returning.

It’s a ok hotel . Nice clean and conveniently located .

Decent

It had cockroaches in the room- spotted small cockroaches in teh bathroom sink on multiple days. They changed the room. Overall experience - quite bad. Staff was unfelpful want requested to accomodate an additional person in their guest roster, though only 2 of us stayed in the room for 9 days. We wanted them swap one guest with another for some of the days but they were unwilling to help. Power cut - once got stuck in the elevator due to power disruption - though it restarted shortly but the claustrophobic feeling during the power cut in the elevator in hot weather was something else. Won't recommend

I would have rated this hotel a full 5 stars but for one disappointing experience. On our last day I had a very early flight but my companion wasn’t leaving until late morning. I checked out at 5:30 AM (the reservation was in my name and credit card.) I specifically told the desk clerk my companion was still in the room and would be having breakfast later. He assured me it would not be an issue, and breakfast was included in the room. Later, my companion was told the opposite - they were denied breakfast. How sad that something as simple as breakfast can ruin a great stay - and a hotel review. Other than the above, the food was good and the suite was superb.

Comfortable, located in the city,great service. Its a old landmark hotel needs maintenance but still clean and efficient

I recently stayed at the peerless Hotel in Kolkata for a week located near Park Street, which is one of the city's most vibrant areas, and I had a wonderful experience. The room was spacious, comfortable and spotless. The staff were extremely courteous and attentive throughout my stay. The hotel's restaurant served a variety of dishes with a special emphasis on Bengali cuisine, which I absolutely loved. The food was flavorful, and I particularly enjoyed the local delicacies. The breakfast Buffett was also a highlight, offering wide range of options, from continental to local Indian dishes. Overall, a memorable experience.

This is a nice hotel in a great location. The staff was helpful. The restaurant had a good breakfast. The place was clean.

At home feelings.

Staff very friendly , room clean , close to Park Street

Lovely staff, who make an effort to communicate with guests at every opportunity. Amazing breakfast buffet and other dining options. A very affordable and brilliantly positioned hotel. Very highly recommended!!!!

Excellent team and always attended with warm smiles but the hotel being on busy main road & near central bus stop, it was too noisy since very early morning even at top floor. Noise of loudspeakers & constant honking was a challenge. At the same, the area is quite vibrant and especially during Christmas-New Year. Ventured authentic foods across age old restaurants around along with awesome foods from Aheli (in-house restaurant). Shopping at New Market was an added point. Authentic Indian Handloom items for Handloom House at Lindsay Street was a bonus.

Très bon hôtel personnel professionnel et agréable

Fairly good experience

Area around and outside the hotel couldn't be more dissapointing.

Excellent

Nice hotel, convenient location.

The staffs were welcoming and well behaved. Room service was on point. Will definitely be staying here again.

The hotel is in a very busy and interesting location. The staff were excellent, friendly and very helpful. The rooms are kept beautifully clean. The restaurant serves a lovely menu for breakfast , lunch and dinner

All good, very enthusiastic and proactive staff and team members.