Check-in staff problems
1. I was at the hotel 12:30PM. She told me, 'room is not ready'.
2. I will come back 2:00PM. She asked me $30 for early check in.
--> She should explain me, ' room is not ready yet. however room would be ready in xyz minutes and you can have early check in by paying $30.' Then, I should avoid to hand out there.
3. The check in lady didn't explain me 'breakfast Boucher' is in the envelop. She just told me, Breakfast is free. So I didn't bring the Boucher to the restaurant, so I had to go back to my room.