Besides being a rather dated hotel, bathrooms especially, everything else, service, staff, Location, was top draw. Perhaps a 4.5 would be more realistic.

Staff was wonderful. Room was extraordinary and an upgrade from what we rented.

Good

Spotless room, amazing staff, friendly and overall incredibly amazing. Food was out of this world too! The view is so gorgeous.

We check in after 3 pm room was not ready

Rooms were clean, albeit a bit old. Staff friendly.

Very large apartment with everything in functioning order although looking just a bit dated but well maintained. Kitchen looks like it belonged to a former live-in apartment. Superior breakfast nice pool with Nile view

Good room in great location quiet neighborhood but the room feels old and need upgrades specially the carpet and furniture, checkin was long due to one employee helping another customer so I had to wait longer after a very long trip, the breakfast was great and worth it, great view to the river, we enjoyed our stay in this hotel

The hotel is a bit old but they have done a good job of maintaining it. Staff was very responsive and helpful which makes for a pleasant stay.

excellent customer service, special notice for Mahmoud in the restaurant

Very outdated room

Wonderful! Great location & excellent staff

The view of the Nile from our room was amazing. The staff was very courtious and helpful specially the relations manager Farida. The dinning area had a great view of the Nile and the breakfast was very elaborate. The dinning area staff was also very polite and obliging.

Room was really nice and clean

Room was old and outdated but clean. We expected more luxury and modern accommodations for the price we paid. The service was also mediocre, we had to ask for the same thing multiple times. Location is excellent though!

We have stayed at the two bedroom suite for several nights as a family. We had enjoyed our stay. The hotel is clean, safe, offers good dining options (especially the Japanese restaurant is great), great breakfast and gym. Our suite had a fully equipped kitchen with the washer. The area around the hotel is nice, safe and probably one of the best in Cairo, but it is still not the place where you enjoy the walk: it’s still quite dirty, the sidewalks are narrow, the pavement is in poor condition, etc). The staff is doing a good but not perfect job. Sometimes you have to ask for something twice, but it gets done.

nice, clean room with enough space, safe deposit box. Service at breakfast was excellent. Nice view of the Nile from the pool

Firstly I would like to say a BIG thank you to Farida the duty manager, she is a star, went above and beyond to make our stay comfortable and hassle free. She also suggested few things which made our trip even more memorable. The views from our suite was incredible especially at night and we enjoyed our stay. Although the property can go with some modernisation but the service and help provided was exceptional.

Cleanliness, friendly staff, breakfast, and security!

First of all I was extremely grateful to be upgraded due to the insurmountable noise of my first room on the third floor nile view. The party boats are out of control sound wise and this can go on until 5-6am. The manager upgraded me to a 2 bedroom apartment on the 21st floor and I was incredibly grateful for his kindness. Most of the staff is extremely kind and welcoming. However the pool is sadly full of people with so many small children that are left to scream and play and do whatever they want. This was multiple families and the staff said nothing. The big group of women 'watching' them where not consuming any food or beverage and occupied most of the lounges most of the day. There was very little service poolside, and it was also very dirty and unkept. Such a shame as the pool is beautiful and the view of the nile so romantic. That area could be an incredible asset to the hotel, instead of being abandoned this way. The restaurant food is also very average, much of the breakfast menu was uneatable and low quality. The restaurant staff is very inattentive. The rooms are old and to some extent that is nice as they are more spacious than many more contemporary hotels and they still have a romantic quality. The hotel would greatly benefit from a renovation and a re-think of the restaurant menu, pool lounge area and pool rules. Aside from that I felt safe and grateful the people who work at the hotel are so thoughtful and genuinely care about the guests.