Nice clean property with comfy beds, got kept up until the early hours even with ear plugs in though due to nearby noise. We live above 2 train lines at home so I’m used to noise!

Dining area - microwave and hot water should be accessible, considering no microwave or coffee maker in the room

Room was very comfortable, 4 different balconies looking out with a great city view. Martha at the front desk was absolutely delightful! She truly went out of her way many times to make my family’s stay pleasant! Would recommend to anyone!

Everyone there is so friendly and helpful. The room was nice and very clean. Beds are comfortable and the air conditioning is very good. There is music from 5th but mostly you only hear the bass. The air conditioner sound masked it well. It was an overall awesome experience. I’d come back to this hotel!

No elevator. No coffee in the room. Very ordinary.

I have been to cancun 5 times and this resort was definitely one of the best. The hotel feels newer and clean. Staffs were super friendly. There are multiple activities by the pool area including water volleyball, beach volleyball, bingo, iron man contests, etc… beach is spacious and not busy. We liked the towel system, you need to return your towel every time you leave so chairs are not occupied with unclaimed towels. The food was okay, not much variety each day but it was delicious.

the owner is friendly, the rooms and hotel is clean and conveniently located in PDC. oxxo and mercado is just around the corner. I love the pothos plant decor cascading from the top floor and around the common area. affordable price.

This was only one night stay, but it was amazing night truly comfortable nice people desk lady was really and helpful friendly I recommend this hotel 100%. I definitely stay at this place again.🙏🙏 5 ⭐️ of 5

Beautiful place...

Good little motel a block from fifth ave. Nice simple pool on the roof with chairs and shower. A bit on the loud side with two motels/restaurants playing loud music but nothing like the bars a block away. Night shades help with all the street lights and the not so quiet a/c will drown out the music. So you can’t really sleep in any kind of quiet without earplugs. Room was clean, bathroom could use a deep clean. Overall, it shows its age and could use an update. Staff was super nice, friendly and helpful. No elevator sucked with two 50lb bags and carry on bags. Lots of coffee/bfast and restaurant options around. Close to Cozumel ferry, ADO bus terminal and taxis everywhere. Will look for something even further away from the party zone and any bars/djs next time. As much as I like loud music and all the bars/restaurants, I’d like to sleep when I go to sleep.

This is the 2nd time staying at Los Itzaes. Hotel is very well situated to food & shopping! It is noisier that we remembered from our previous stay. No hot water in shower, but there were a lot of footsteps we heard before trying it. Maybe others used up the hot water. No big deal. The staff has been terrific and friendly.

Lovely little hotel, great location, but the difference was Martha at the front desk. She helped make our first night in PDC comfortable and relaxing. Thanks!

Nice room within walking distance of the ferry terminal and the ADO bus terminal.

Small little hotel, great location close to everything, very nice staff, the only shortfal, no elevators! Otherwise a little gem

Friendly, helpful hosts and a nice clean space. Good location.

Our room was quite nice, the staff was great and the location was close to everything. A little noisy at night, but that's Playa del Carmen.

Everything was good! & was near everything!

Location and comfortable

Loved the hotel and the friendliness of the staff. Would definitely stay there again

Front office young lady was rude since my first day checking in , every time I will ask for beach towels she will get me an attitude or telling her the tv doesn’t work or toilet