Overall Ratings & Reviews Exe Pozuelo

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Welcomed by lemon water, fruits, and some sweet candy. Comfortable on site free parking and excellent room tea service provided with an electric kettle.clean bed sheet. Only thing they allowed some groups to checked-in 3 am and they made such a noisy sounds calling their names each other very loud chatting in the corridor that woke us up till 4:30 am.Althoug it is not entirely hotel's issue, they should be more considerate to check them in a separate floor or area for noisy groups. Other than noisy group, everything was good.

Clean room and facilities. Professional staff.

Good service by the staff, overall in good condition. The TV wasn't smart, so no netflix, prime, etc. Good breakfast!

Clean and comfortable hotel of you need to stay in Pozuelo area. Great service, nice breakfast

The receptionist was always welcoming and took time to talk to us about our stay there and pointing out places we might like The beds were really comfortable Definitely recommend

Great value for money. Family room had two connecting rooms - one king size, and one twin. Both with own bathroom. The rooms are not large, but a good size. Very comfortable overall. Would have been better with tea making facilities since as there was no kettle, but a small fridge was useful. A microwave was available in the reception area. Easy free parking within the grounds was convenient. The hotel is in a quiet location next to a large Carrefour market and a petrol station, and it's well located for the main road in to Madrid (15 mins). A few minutes drive to a cinema complex, and due to its position next to the motorway, it takes just 25 mins to Roza village outlet, and 30 mins to Warner Bros theme park. Note that there is no restaurant onsite, but breakfast is served ( a bit expensive though). Best option is to get food at the Carrefour or drive to the nearby cinema complex for fast food. All in all, a good inexpensive option if you have a car.

The hotel was conveniently situated for the purpose of the trip, bathrooms of other rooms could be heard in my room, it sounded as water was running in the bathroom. No tea or coffee facilities in the room, receptionist offered free hot water but then asked for 2.50 euro EACH teabag. People asleep in the hotel reception.

Good place to stay

Small room

I liked the customer service oriented staff

Hotel was located 20 minutes drive from Plaza Mayor. Overall very clean and friendly hotel .

Not too far away from downtown

Great stay, kind people, reception always very helpful and room were clean and staff was very good.

Rooms are comfortable and clean. Not sure if there's a plumbing issue on the 4th floor but there was a slight smell of sewage in the bathroom at times. There is free internet, though it's slow (you have to pay extra for the fast internet.) Breakfast was very nice, no issues at all. I would happily stay here again.

The hotel is located in a remote suburb: there's nothing there. The staff however is outstanding and the breakfast buffet very good value for money.

Large comfortable room, pet friendly, great breakfast, good rate. The only downside is that the AC was not working because we stayed there in Spring before the AC was enabled. It wasn’t terrible warm but a bit surprising for a 4 star hotel. Overall good experience and I’d definitely stay there again.

It's old very far from city center and transportation to city center is not that easy, vary expensive according to location

Though the location is not very close to Madrid proper, it's easy enough to get there via rail service

The staff was beyon what we usually expect. Rooms were very clean and spacious.