Overall Ratings & Reviews Extended Stay America Suites Fort Lauderdale Plantation

Customer service was great

The hotel is in a very good location, centrally located and accessible. The staff was very friendly, but the beds had a sagging mattress and one of the hot plates didn't heat up. The only downside was that I found cockroaches in the bathroom, and the bathtub wasn't clean. Otherwise, it was great.

✅

Smell and odor

This property had the most courteous staff. The room amenities except for the condition of the bathroom tub were excellent. Breakfast was basically nonexistent; there was subpar coffee, and processed muffins. The laundry area was superb. Again the room was nice and spacious and clean, except that the attempt to resurface the tub in the bathroom was a failure. The hotel was directly across from a shopping mall, and that was an extra nice perk. However, I paid for five nights. I only stayed for four and have yet to receive a reimbursement on the night I did not use.

They need to get an ice machine

This was 100 percent the worst hotel I have ever experienced. To say the rooms were absolutely filthy is a complete understatement!! Needless to say we called and got a refund for all 5 rooms and went somewhere else.

Very good customer service!

the first morning i had to go ask for towels second morning had to ask if there was any to eat, they didn't replace items and my last morning the coffee and food were not there. it was 6:15 before anything was put out. Somone else come for coffee and they hadn't even started it yet. I will not be booking there again Cindy Boyce.

I went there because of the pool . When I get there that’s when I find out the pool was close

First of all I would like to say that the staff were friendly and professional, but my room #234 sucked. My original room did not have a working microwave. The staff did inform me that the only other room available had cosmetic issue with tub. It had black marks, but not mold. Upon entering the room I noticed the front door was uneven and had a slight open spot. I was hoping that no insect would enter. Then I proceed to the bathroom and saw that tub. It was horrible. Please review the photos. I would like a full refund.

Very nice and courteous service; room was clean and also nice.

I wouldn’t recommend this hotel at all it is not what the web site present, very run down smelly dirty stains on bed sheets towels and pillows, walls were dirty with make up in the bathroom and the tub was so horrible I put a towel in the tub just to shower the only thing that was good was it had a clean refrigerator.

Okay

Never again

Convenient area for what I needed

Professional

Me and my kids love this hotel. The rooms are spotless, it’s quiet, and the staff is amazing.

This is one of my worst I have ever stayed in. For the price I payed. I have stayed at cheaper hotels with lot better experience. This was like a run down Motel. Don’t say breakfast is included when it is just coffee. However the staff was friendly. The person that checked us in was pleasant so was the morning person.

The property was dirty, the rooms were cleaned every 2 weeks, the breakfast is horrible.