Staff, amenities, Nothing like the photos. I was subjected to discrimination and racism and had nowhere to complain. The hotel is very old and neglected, the elevator has serious problems, the lights don't turn on, you don't know what you're asking for, it's terrible. Expedia should refund my money. Discrimination and racism!! And I had nowhere to complain. Don't trust Expedia or Hotel Torre de Cali, it's awful.

Everything was great

Everything good

Everything good

Good

Overall I was disappointed. My first room had a faulty air conditioner and it took four days to be moved. The guest elevator was frequently used by staff with carts and was often dirty, reducing guest privacy. The Zhamar spa has poor booking procedures; the QR code does not work and appointments require WhatsApp. I paid for a 90 minute massage and received 60 minutes, and staff declined to reimburse the missing time. Positives: strong security and great city views. I will not return.

Very nice like home

M

Restaurant staff kind, clean room, ac working good, and hotel staff kind too!!

All Nice!

Really bad experience Bad service

Not a lot of variety but overall good.

Good place,nut the refrigerator was broke,Breakfast ok,the staff real good clean room

Excellent breakfast, everybody was friendly, front desk staff Excellent people so kind, recommended the hotel

El servicio es muy bueno , los empleados muy amables, bien ubicado.

I had a great stay at this hotel and received a warm welcome from the staff, which made me feel right at home. Even though the property is older, it has a lot of charm. That said, some updates are definitely needed, such as fixing the room floors and taking care of a few repairs. With a little maintenance, this place could be even better. Thank you !!

Restaurant food terrible

Great place to stay, friendly staff and great location. Would stay here again on my next business trip

Older furniture, couch was dirty. AC worked great, view amazing, suite not bad. Clean sheets and bed. Very large bath, good shower.

Good experience overall