This is a great hotel with a great price in a great location. I have probably stayed there 10 times over the last 10 to 15 years when I have visited Cali, Colombia. They always have great Customer Service, with people like Maria Fernanda working the Front Desk! I will continue to choose this hotel when I travel to Cali!

Clean room Breakfast Wi-fi The service was excellent, the Spa was great

Se debe mejorar el servicio de Ascensor y el Aire Acondicionado tenia un ruido molesto.

Clean room

I needs some upgrades but the stuff is really good specially the kitchen stuff

Staff, amenities, Nothing like the photos. I was subjected to discrimination and racism and had nowhere to complain. The hotel is very old and neglected, the elevator has serious problems, the lights don't turn on, you don't know what you're asking for, it's terrible. Expedia should refund my money. Discrimination and racism!! And I had nowhere to complain. Don't trust Expedia or Hotel Torre de Cali, it's awful.

Everything was great

Everything good

Everything good

Good

Overall I was disappointed. My first room had a faulty air conditioner and it took four days to be moved. The guest elevator was frequently used by staff with carts and was often dirty, reducing guest privacy. The Zhamar spa has poor booking procedures; the QR code does not work and appointments require WhatsApp. I paid for a 90 minute massage and received 60 minutes, and staff declined to reimburse the missing time. Positives: strong security and great city views. I will not return.

Very nice like home

M

Restaurant staff kind, clean room, ac working good, and hotel staff kind too!!

All Nice!

Really bad experience Bad service

Not a lot of variety but overall good.

Good place,nut the refrigerator was broke,Breakfast ok,the staff real good clean room

Excellent breakfast, everybody was friendly, front desk staff Excellent people so kind, recommended the hotel

El servicio es muy bueno , los empleados muy amables, bien ubicado.