Luna Palace Hotel and Suites

Explore Luna Palace Hotel and Suites
7.8
Pleasant
From 728 reviews
Cleanliness

8.2

Room Comfort

8.0

Location

8.8

Service and Facilites

8.0

Traveller Reviews Luna Palace Hotel and Suites

Number of reviews per page
20
40
Top reviews
Mark Kelly
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Nice quiet place close to all you need.
Murray
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

We loved staying at Luna Palace. We were there for the month of January and loved everything about it . The staff were great and the front desk spoke very good English . The air conditioning worked perfectly . They were very quick to any small problem that came up and as one time our stove quit working and they were there in 10 minutes to fix it. The room cleaning is excellent It's a small resort and we liked that the pool music was not loud or aggravating. There are no daily night shows which we like I was there to relax and spend time on the beach. Walking south you can walk for miles when the tide is down. We didn't eat at the resort this year. We cooked our own meals and I think all rooms have a kitchenette which was adequate for what we wanted. There is a Walmart that has everything a short taxi ride away. Its a popular place for families with small children .Thank you Luna Palace for an excellent stay!!
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Danny
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Yes very clean! Very satisfied!! We had an AMAZING time Food was amazing
Lesley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Room was very clean and were very friendly. The pool was heated, a nice feature after a dip in the ocean!
Lisa
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Everything I wanted for a relax and recharge beach vacation! Comfortable beds, kitchenette, amazing view of the ocean. Swim in the warm clean pool or walk down a few steps and swim in the Ocean. Friendly kind staff with good English skills. Clean, neat, and well maintained!
Harley
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Yes everything was good View was amazing Nice bed Pool and beach
Willis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Great new place for us. Love the location, breakfast, and staff.
Jan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Excellent. Ocean view id breathtking - postcsrd if you remember postcard
David
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Room was nice. We had a welcome banner on our door. AWESOME breakfast buffet! Thanks
Nancy R
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Great staff (Elizabeth checked us in) and lovely updated room with a spectacular view and a well appointed kitchen! Would definitely stay here again!
amanda
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Very clean, great location, staff was very helpful. View was beautiful. Everything you need in walking distance.
Christian D
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Great job
Cecilio
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Good food, clean facilities, easy access to the beach, great views.
Angela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The place is amazing. The staff super welcoming and friendly
Vaneza
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

It was a wonderful experience
Melissa
icon-Leisure
Leisure
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Overall, this was a great resort to stay at, but there were some things that weren't great too. It was small, which I liked, with 80 rooms total, 10 on each floor. I asked to be close to the pool because I just got out of hospital and was basically on bedrest, and the hotel accomodated me. The pool is gorgeous, and was never busy, the area around the pool and on the beach was the same - there were always tons of loungers free. However, Expedia said there was room service, and there was not. I believe the posting also said there was a coffee shop or more places to eat. There is only one restaurant and one pool bar. I had a kitchenette, and there were pots and a pan, but no utensils for them. Only forks, knifes, and spoons. There were dishes as well, but no dish soap or cloths, so I had to order those with an Uber Eats grocery order. That was really annoying. There were no free water bottles, other than the two in the room. And the shower was always cold. But the room was mostly clean, a few food smears on cupboards in the kitchen and other places it wasn't cleaned super well. The restaurant was only open for breakfast and lunch - you had to walk over to their sister hotel for dinner, and I couldn't walk that far. Also, the lunch menu was very limited and not super healthy. There were hamburgers, hot dogs, nachos, chicken fingers, and I think steamed salmon. So I ordered from Uber Eats a lot. Overall, I enjoyed it, but would try somewhere else next time.
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Joshua
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Stuff was really nice, Paul and Adolpho. The stuff in lobby really helpfull and nice. Rooms were clean and really nice. Angelica the concierge from all the palace hotels was really awesome and helpfull. All dinner reservation went really smooth . We had a birthday in our family trip and she helped us with informations where we can get cake and decorate the room . I would go there again . Loved the place ❤️
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Maria E
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Really enjoyed our stay here! Will come back
Joel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

The hotel is in a great location near very good restaurants. We liked the views. The hotel was good but showing its age. There are a couple of things that they can improve on... - we got 4 small bottles of water to drink when we got there. After a day and bottles not replaced they said we had to ask for replacing and had to go get them. Hmm...no thanks. We got water at the Oxo. - At the end of stay we had to wait for someone to go and check the room and they expected to cut the bracelet that we had to wear during the stay. These are fine but they could send you a message before your last day telling you all the details to be able to checkout. They could even use Whatsapp which they say we could use but when i did with questions about the water there was no response.
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Denis
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Enjoyed the clean room with beautiful view. The staff were friendly. The pool area was very nice and the easy access to beach was great!
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