Overall Ratings & Reviews Protea Hotel by Marriott Cape Town Sea Point

Service and location was great, however the conditions of hotel were not great. I believe Mariott recently purchased this hotel and is still renovating. This may explain why I found it wasn't to Mariott standards/

Everything was fine. Especially customer care. The room was a little small.

I was very impressed with the quality of the employees. Very professionals and friendly

Being a Marriott I did expect it to be nicer..

Very enjoyable

Clean, good staff, central location, will be back.

Location, safety and service all great

Perfect location for a few nights in Cape Town. Staff were absolutely fantastic throughout. Would definitely stay here again.

Really good location, amazing breakfast but a slow and frustrating check in. Took more than hour and half and the booking could not be found. I had to contact Hotels.com as the customer to resolve the issue.

My prepaid guests came from the airport and were informed with no notice that the hotel was overbooked and they would be kicked to a different, very inconvenient location. Unacceptable.

The best protea hotel in cape town. Spacious room, clean, great facilities, friendly staff, excellent overall. Will definitely come back ☺️

Staff all very helpful and friendly, remembering breakfast tea preferences without being asked. Lots of advice from front of house and doormen about various places of interest. Room clean, set up as single beds as I was lone traveller, but happy to make it into double as my preference. Bathroom clean, fresh towels every day, could improve shower curtain though to glass side instead. (My only complaint) again personal preference. Two minutes to sea front. Restaurant attached very cheerful, staff singing Happy Birthday to guests and occasional burst of line dancing, all good family friendly fun. I would certainly recommend and return.

Great place to stay

Easy to get around

We recently stayed at this hotel, and we had a mix feeling. On the positive side, the staff and service during breakfast were outstanding. We enjoyed the food and the friendly people working in the kitchen and serving, the likes of Pearl, Maureen, Sami, Kua.. (I forget her full name, but she works in the kitchen). However, on the downside, I must express our disappointment with the room service. Throughout my stay, I consistently encountered issues such as missing towels, shompoo, water bottle... etc. Regrettably, I found myself having to contact the reception almost every day to request room service. I had hoped that these concerns would be resolved promptly after my initial call, but unfortunately, this was not the case. Additionally, I expressed a desire to change room due to my dissatisfaction with the location, but this request was not fulfilled. The high hotel room fee does not align with the level of service provided. While there were positive aspects, the recurring issues with room service and the unmet room change request left a lasting negative impression on my stay.

This is a highly polished hotel set in a safe area of Cape Town. The staff do glisten in any light. Without exception they are all friendly and attentive - I know because I saw them interacting with other guests and we all experienced their polished service standards. They are well motivated and it shows. Be there to know that each feels part of the team striving to deliver a warm and friendly experience for their guests.

Very good - excellent staff

I couldn’t stay at the property because it was worse.

Only issue was our shower drain randomly gurgled loudly. Everything else was spectacular

Rooms clean and spacious. Staff friendly helpful.