Nice rooms, staff and beds

Great breakfast

Very helpful & courteous staff. Good amenities

Lovely hotel and value for money

Great location

Great stay every visit,clean with excellant facilitys .

Great staff, lovely location, excellent food and a nice Swimming Pool and Steam Room - all that was missing was a Lift to the First floor rooms

Not very Christmasy. Freezing cold hallways, bar area and pool changing room. Pool towels very small. Pool lovely and warm jacuzzi cold. Poor bar snack menu and expensive

Staff are amazing but hotel desperately needs refurbishing. Room had terrible musty damp smell, no central heating just hard wired Dyson electric fan heater. Surely this isn’t safe being on 20 hours a day and only domestic version? Bathroom in a real state. Roast turkey dinner not cooked fresh, tasted like frozen dinner reheated.But all the staff deserve a medal for working in such poor conditions.

Very happy with the room, the service and the food. Two things kept it to a 4 star… small towels and technical hiccups at check in which delayed us. We’re just about to book again!

Great stay, staff all friendly and helpful. Towel rail in bathroom no heat. Stair carpet up to bedroom needs replacing, threadbare. Would use hotel again.

What stood out was that there were so many staff members that said Hello to me.....very nice atmosphere....

I thought the hotel was very spacious & the spa area was great although a little tired. I was pleased therefore to hear of the up in coming refurbishment in December 2025. I look forward to visiting the hotel once again in the near future.

no bin out side put rubbish in

The staff were lovely and couldn’t have been more helpful, however the hotel is a little “tired”. Long corridor walks to rooms wasn’t great for those with walking difficulties, the “accessible” room was quite a distance from reception. Only on checking out were we advised that there another side entrance nearer despite having contacted the hotel in advance to arrange an “accessible” room. Generally an enjoyable stay for a couple of days but would have struggled for longer.

Room was immaculate, staff were friendly and polite. Breakfast was well presented and good quality

A little to busy and had to wait for food to be cooked

Great room clean and comfortable

The room was spotless.. the staff was really helpful through out our stay. The breakfast was lovely and they have the best Leisure facilities in the south coast.

We booked the deluxe suite as we had just got married. So our expectations were high, upon arrival when entering the room the smell of sewage we experienced was unbearable. We immediately went to reception to complain and the manager tried to resolve the issue, as this was the best suite we couldn’t be moved to no other room in the hotel so we had to wait for the issue to be resolved. When going back into the room we could smell a slight difference however the smell remained for the duration of our stay. Additionally, the tv in the bedroom of the suite didn’t work at all, leading us to have to go into the living area to watch the tv. The internet was extremely poor, bearing in mind we were meant to have a booster next to our room, we were unable to engage effectively with family and friends sending photos and videos after the wedding, leading us to have to leave the hotel in order to do so.